LensDirect.comReviews of lensdirect.com

Summer was really helpful in providing an alternative way to get my backordered items quickly by arranging partial shipments so that I don't run out of my contacts.

Great attention to detail and super efficient and time conscious. Wow. What a gem. You guys should promote her to supervisor or CEO immediately. Please send a discount for half off. TY

I had sent my old glasses in for new lens'. Lens Direct emailed me for my PD measurement. I contacted Nicole via their chat and she was extremely helpful and patient with me and assisted me in getting the correct measurement. She should give classes and instruction on giving great customer service. Thank you!

I recently wrote a review about the poor customer service I received after Lens Direct screwed up my prescription. Well I’m finally got the replace my lenses and guess what? They are still wrong in one eye! They have had my money now since the end of February and I have demanded a refund ASAP (I had to buy new frames and lenses from Warby Parker because I was without my glasses for seven weeks—which, by the way, got my prescription right the first time). These people have no idea what they’re doing.

My contacts have been back ordered and shipment delayed for almost 2 weeks. When I contacted customer service for an update, Yasmin Preville was very quick to reply and offered a solution to at least get part of my order shipped ASAP.

Their customer service are great! If there is any questions to ask, they would reply and solve the problems right away.

Yasmin is the reason I am giving 5 stars. She was able to explain to me the situation and was able to refund my money back to me in super fast fashion. Responded to emails even quicker. Thank you Yasmin you were super helpful

I sent my New D&G frame for them to put lenses in. I was emailed saying they had the lenses all ready to cut. They only needed my PD. Which I provided them with. Received another email saying they received my frame & would have the lenses put in & would ship them out asap! Then I didnt hear from them for weeks! I emailed them asking what the hold up was. They didnt return my email til 3-4 days later. Stating the lenses were being cut for my frame. I was just getting the run around! Finally I told them to cancel my order & send my frames back to me! This is six weeks later! I went locally to have my script put in my NEW FRAME to find out that they had stripped the screws! So now I can't have lenses put in because they can't get the screws out! They managed to ruin my $270.00 frames! After receiving all the emails saying they were working on my frames. Bla bla bla They now claim they never touched my frame! A person/business is only as good as there word! The lies make them NO GOOD! No respect!