LensDirect.comReviews of lensdirect.com

I love this place. I have placed 2 purchases and plan to make more. Perfect for anything you need. I had prescription lenses put in a pair of sunglasses. I love the. Great quality, and fast shipping.

I was very pleased with the service I received. I got my lenses replaced and the whole process was efficient. I also appreciate that when a mistake was made on a prior order, the company went to great lengths afterwards to generously compensate me, giving me the feeling that I really matter as a customer. I will definitely use them again!

I had an excellent experience with LensDirect. Instead of replacing my entire expensive frames and glasses, it was much easier and cheaper to only get the lenses replaced. They even sent them back to me in a LensDirect eyeglass case! 10/10 would recommend.

Good customer service, easy process. Let down by a slimy, incompetent shipping department. I wanted to try out an online lens replacement service like Lensdirect and unfortunately got burned badly. Paid extra for UPS shipping only for them to send it to the wrong courier - essentially losing the package. Customer service was professional but unhelpful, I got 3 different stories on the status of my glasses before a supervisor told me the actual situation. The shipping department (relayed through CS) gave non-answers as to how they were going to approach the issue including: Wait for the package to be delivered by the Postal Service, the courier they accidentally gave it to (Absurd, this is like getting a plane ticket via JetBlue and then using it to get on a flight with American Air) UPS will update their tracking at the end of the day, multiple times (Never happened because they can't update on a package they never received) The shipping department will "investigate" where the package is (They would not explain how or why this mistake occurred, and refused to give contact information on the local Post Office they coordinate with, thereby making it impossible as the customer to communicate to the Post.) To make matters worse, you as the customer will not be allowed to speak directly to anyone there by phone or email. In essence I am expected to take Lensdirect at their word that they will find my glasses. I'm beginning to suspect that it was "lost" considering the value of the frames, though of course I have no way of proving anything except that they arrived at the facility a month ago. The positive note is that customer service was prompt in refunding me the cost of shipping, and after some discussion they also offered to cover the cost of the lenses. Of course, they said they are not liable for the frames which were worth several times the cost of the lenses. Caveat emptor, I suppose. In my personal opinion if you are an online business, having a reliable shipping process is vital. "Not being used to sending through UPS" even when your own automated marketing material claims that UPS is your main courier makes a poor excuse.

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I had a pretty easy and streamlined experience working with LensDirect. I had an old pair of Raybans that needed new lenses. Y’all were quick to replace my prescription and I actually got an extra set! Super pleased with the quality so far and will recommend you all to my partner, as well as other friends in need of this service. Well done!

Yasmine was so kind and helpful. I messed up on the order, and she easily and quickly sorted it all out for me and fixed the issue.

I never purchased prescription lenses online before and I was a little skeptical. LensDirect did a great job! Communication was great. They let me know when my frames arrived at their facility and they let me know once they were shipped off to me. It was quick. Great service!Great product!Great price! I will definitely order from there again