LensDirect.comReviews of lensdirect.com

Aliyah responded quickly and with all the information I needed! It made my busy day a whole lot easier!

My entire experience with LensDirect was a positive one from the moment I contacted them. Response was immediate with an eagerness to assist me. Being a Veteran with 100% coverage I qualify for free vision care, frames, and lenses. However, it became increasingly difficult for me to get an appt. with the VA. So, I went to a local community vision center to get an eye examination, but they do not fill their prescriptions. Though, I wanted new frames, I still couldn’t get an appt. at VA vision center to look at frames. So, I began my search to get new lenses in my existing glasses due to the expense. I’ve never used a on-line vision center, but was told it was so much cheaper than big box stores, so I began my search and landed on LenDirect. After entering my information on their lens request form, I was immediately sent a (free shipping) label to send in my glasses. Within 2 weeks my glasses were return to me with new lenses. Unfortunately, I had a difficult time seeing out of them. I contacted LensDirect and immediately got a reply from Jessica. We were working on getting this resolved when I had to be hospitalized, so there was a delay in getting to bottom of the problem. After I was d/c from hospital, I was finally able to get an appt. at the VA vision center. I explained I had new lenses put in my existing glasses from LensDirect but couldn’t see properly out of them. The optometrist Hollis offered to check the prescription to make sure it matched the lenses put in the glasses, which it did. She said the prescription could be wrong so she offered to re-examined my eyes. Sure enough, her exam was different from the prescription I sent LensDirect. So, I knew LensDirect did not make an error on my lenses. Once I had the new prescription from VA, I contacted Jessica and explained what had happened. She was so understanding, helpful, and kind. She requested some additional information which I provided, and she immediately got back to me. She said LensDirect would recut my lenses at no additional cost to me. I was so grateful…and relieved. I’ve not often experienced customer service as I received from LensDirect. My opinion is that Jessica is a great asset to this company. She made me fell as if I was the most important customer she had, and I appreciate all her help. I will refer this company every opportunity I have. Thank you for serving me! Debra

Thank you Kerielle Fowell for taking care of my "problem". I appreciate your professionalism and help! I'm so glad I found LensDirect.com!

She really was patient with all of my questions about the Dia. and B.C. and where to put these in the order.

I worked with Aliyah, who was very responsive and answered all my questions to make the re-ordering process quick and simple. Thank you!

Aliyah Henville was very prompt and helpful in addressing my concern regarding slow turn-around of my order. She gave me information which helped me to stop worrying and upgraded me to faster shipping.

Ive been in contact with Aliyah do to my worries of getting my contact lenses on time for my trip. She has been very helpful and keeping me at calm trying to get my order to me on time.

I sent my frames in for new lenses and the frames came back bent. I sent a note to customer support with pictures adding I would most likely have to take it in to a local optometrist to get them fixed/adjusted and the representative replied with "we are so sorry about this." Really?!