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LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

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Health & Medical
Vision & Hearing
LensDirect.com

LensDirect.comReviews of lensdirect.com

4.711,626 reviews
Vision & Hearing
401 Franklin Ave, Garden City, New York

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LensDirect.com4.7

Reviews11,626 About Contact

Overall score

4.7 out of 5

Excellent

Average of 11,626 reviews

Distribution

5★87%
4★4%
3★2%
2★2%
1★6%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

(800) 536-7111
lensdirect.com
[email protected]
401 Franklin AveGarden City, NY 11530

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About LensDirect.com

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.

LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Website: lensdirect.com
Category: Vision & Hearing
Location: Garden City, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 59% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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LensDirect.com reviews

11,626 approved reviews, newest moderated first

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Matthew M.
Jul 23, 2021
Great Service
Great Service, Jessica was very helpful and noticed an error in my order that I had not. She fixed the error and now I'm getting the contacts that actually match my prescription.
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MN
Jul 23, 2021
Good response
Good response
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Rich P.
Jul 23, 2021
Great Service on Lens Replacement
I needed to have a lens replaced newly made sunglasses because of a prescription change. Vee Serieux helped guide me through the process every efficiently and free of charge. Great service!
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Michael M.
Jul 22, 2021
I just ordered off of lensdirect.com
I just ordered off of lensdirect.com. I failed to enter my discount code. I chatted with Vee Serieux and she was able to take care of all my concerns within seconds. I also received my shipping label with like 3 seconds via e-mail. So far excellent customer service.
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Daniel G.
Jul 22, 2021
super quick service from Vee Serieux
super quick service from Vee Serieux. well done!
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snt M.
Jul 22, 2021
Vee Serieux
Vee Serieux, was very helpfull and FAST. Tku for that. By the way, what I was looking for, haven't been produced ... but thats not your fault. 5 star deserved. Ciao
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sixj D.
Jul 22, 2021
I really appreciate that Lily took…
I really appreciate that Lily took ownership of my problem and worked to find solutions to the backorder situation. Lensdirect.com does a fantastic job when things go right and thanks to Lily they do a great job when things go not so right. Thank you Lily and Lensdirect.com and I will probably switch to auto reorder for my contacts as Lily has suggested. Thank you and well done!
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Amanda
Jul 21, 2021
Vee was super helpful and very quick
Vee was super helpful and very quick! I wish all customer service reps were as kind. Thank you Vee!
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