Michael B.
Your representative
Your representative, Duval, was very courteous and helpful. The problem was resolved satisfactorily. Good customer service.

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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11,626 approved reviews, newest moderated first
Michael B.
Your representative, Duval, was very courteous and helpful. The problem was resolved satisfactorily. Good customer service.
Denise Conrady C.
I ordered the wrong contacts and returned them and received my order in just a few days! Excellent customer servivce from Duval!
Michael P.
I had an issue with an order (my fault not theirs) and my service rep, Duval, really worked hard to successfully resolve my issue.
Luis
Duval was excellent. Helped me grandiously.
K. N.
Had an excellent experience with Duval on customer service chat. Very informative and easy to use. Explained what I needed to do and clearly and updated my account. Very pleasant experience.
Carol D.
Daisy was extremely polite and helpful getting my account set up.
BriEz
Second time dealing with this company and I haven’t had any issues. Customer service is on point and prompt addressing any concerns or questions and they’re very friendly.
Shaun
Duval was helpful and professional and solved my issue quickly. Thanks for the great service :)