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LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

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Health & Medical
Vision & Hearing
LensDirect.com

LensDirect.comReviews of lensdirect.com

4.711,626 reviews
Vision & Hearing
401 Franklin Ave, Garden City, New York

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LensDirect.com4.7

Reviews11,626 About Contact

Overall score

4.7 out of 5

Excellent

Average of 11,626 reviews

Distribution

5★87%
4★4%
3★2%
2★2%
1★6%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

(800) 536-7111
lensdirect.com
[email protected]
401 Franklin AveGarden City, NY 11530

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About LensDirect.com

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.

LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Website: lensdirect.com
Category: Vision & Hearing
Location: Garden City, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 59% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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LensDirect.com reviews

11,626 approved reviews, newest moderated first

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Tammy D.
Oct 12, 2021
Duval was very helpful in assisting me…
Duval was very helpful in assisting me with canceling my autoship until we complete our current contact supply and send our new script in.
Report
alex
Oct 12, 2021
Very helpful
Very helpful
Report
Andréa
Oct 12, 2021
Duval was SO great and was so quick to…
Duval was SO great and was so quick to answer my questions and rectify my order!
Report
Hilary
Oct 8, 2021
Warren was helpful in the text chat!
Warren was helpful in the text chat - I was able to postpone my autoship at the last minute because I still had some extra contacts. Much appreciated!
Report
slmclem
Oct 7, 2021
Very pleased with service
Warren was extremely helpful when I needed to make payment changes and ordering/shipping'everything has been great!
Report
Patrick F.
Oct 7, 2021
I had to change my prescription after I…
I had to change my prescription after I placed my initial order. Customer service rep. Daisy took care of everything promptly, courteously, and conveniently. Many thanks to her and LensDirect for a smooth customer service experience. Looking forward to receiving my new lenses.
Report
Thomas
Oct 5, 2021
Duval was extremely helpful and quick…
Duval was extremely helpful and quick to respond to my questions. Great experience overall!
Report
Tiffany P.
Oct 5, 2021
I chatted with a very helpful man named…
I chatted with a very helpful man named Warren who helped me figure out why my contacts were still saying pending order. He was helpful and got me the IMO I needed. He also helped me so I can get my right contact to me and send the left when it’s ready.
Report

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