Sophie B.
My auto-refill was on and I had placed…
My auto-refill was on and I had placed an order a few weeks ago so customer service was really helpful to help me cancel my order for me

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent

Vision & Hearing · Champlain, New York
Excellent

Vision & Hearing · Port Washington, New York
Excellent
11,626 approved reviews, newest moderated first
Sophie B.
My auto-refill was on and I had placed an order a few weeks ago so customer service was really helpful to help me cancel my order for me
LaTrice Michael Allen B.
Lena Direct has some of the best customer service that I've experienced. I am glad that I found this company to take care of my replacement lenses.
Glen G.
Thank you for my glasses. I received them today in the mail and they are wonderful. So much lighter in weight compared to my old lens and frame. Thanks for the fantastic workmanship done on the lens. Job well done! Glen Graves
Michelle N.
Daisy assisted me with uploading a prescription for my daughter after I placed my order and it showed my name and doctor instead. Also I forgot to add the coupon code. She was very professional.
terry C.
I had a problem with a pair of glasses they sent me a return label I sent them back they immediately sent out another pair could not have asked for a better experience thank you so much
Sarah
Daisy Desir did a fantastic job helping me in a timely and efficient manner. She was also very upbeat and friendly while assisting me!
Anonymous
Sheena Cornibert 5* She is a awesome representative for any team.
Dale
There was an error in my original order that I discovered after I received confirmation. Daisy in customer service made everything right including applying my original discount to the change. Thank you Daisy, I look forward to my new shades.