Arthur F.
Four months of waiting, just to get bent glasses.
I have placed my order on June 06, 2021. Exactly four months later, I have finally received my glasses. The temples were bent outwards so much, they wouldn't even go behind my ears. I had to bend them back to make them fit my face. I suppose this was an improvement over the first version of the glasses they've sent me. The one with a strong blue reflection to the point that my wife could not even see my eyes behind all that blue glare. Also, I have paid extra to get a thinner glass, but It's just as thick as my previous glasses. The supervisor never call me back. The team is nice, but absolutely incompetent at even calling back and following through. The left hand doesn't know what the right one is doing. The whole experience was nothing but frustration. Never again will I use any online service like lensdirect.com. I'd rather have a peace of mind, and do it with my local store. Oct 16, 2021 update: Just got a reply from Lensdirect stating that it's impossible I've waited 4 months for my glasses. If they check Order #913478194, they will see that it had to be returned due to lensdirect.com messing up the glass coating. They have created a second order #913499978 for the same glasses on July 20th. This is my USPS tracking #9400111202509498995273 that shows when I actually received the glasses. Bent temples, but at least the glass is good. Both orders still don't have an updated status on them. I have provided additional information on my order. Let's see what they say after reviewing my "impossible" order. Mind you, no mention of other mess-ups.