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LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

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Health & Medical
Vision & Hearing
LensDirect.com

LensDirect.comReviews of lensdirect.com

4.711,626 reviews
Vision & Hearing
401 Franklin Ave, Garden City, New York

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LensDirect.com4.7

Reviews11,626 About Contact

Overall score

4.7 out of 5

Excellent

Average of 11,626 reviews

Distribution

5★87%
4★4%
3★2%
2★2%
1★6%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

(800) 536-7111
lensdirect.com
[email protected]
401 Franklin AveGarden City, NY 11530

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About LensDirect.com

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.

LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Website: lensdirect.com
Category: Vision & Hearing
Location: Garden City, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 59% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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LensDirect.com reviews

11,626 approved reviews, newest moderated first

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Cheryl P.
Feb 7, 2022
Joel was fantastic at fixing the error…
Joel was fantastic at fixing the error in my account.
Report
Paul Q.
Feb 7, 2022
Keba was Fantastic!
Keba was Fantastic!! Great customer service, She helped me with a shipping issue. Will order from them again!
Report
C. G.
Feb 7, 2022
Thanks to Nicole!
Thanks to Nicole, she corrected my several errors on my account. I signed in as a guest and ordered w/o sending RX, silly me! Also I tried to order another brand other than my RX stated. She informed me they only fill what is written by the DR. - understandable! All corrected and waiting for my order. Great Job!
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Cheryl W.
Feb 7, 2022
Joel was very helpful & knowledgeable.
Joel was very helpful & knowledgeable.
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Emily H.
Feb 7, 2022
Duval was terrific
Duval was terrific! I appreciate the prompt assistance to my question and look forward to my order!
Report
Melissa D.
Feb 7, 2022
Denise was very prompt
Denise was very prompt, nice and helpful. Thanks so much 😊
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Tyler
Feb 7, 2022
Great Customer Service- Nicole Auguste
Nicole Auguste assisted me for my concerns and she was a pleasure to work with. She was friendly, welcoming, understanding, and efficient. My issue was quickly resolved and I was provided clear instructions for the next steps. Great customer service and made my experience very stress free. Will be returning in the future! Thank you so much!
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I. W.
Feb 7, 2022
Affordable contacts with great service
Affordable contacts with great service. I had an issue with the delivery of my contacts and Nicole helped out quickly by re-sending my package to get to me as soon as possible. I’ve been shopping around with different contacts providers and this is definitely the one I’m sticking with!
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