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LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

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Health & Medical
Vision & Hearing
LensDirect.com

LensDirect.comReviews of lensdirect.com

4.711,626 reviews
Vision & Hearing
401 Franklin Ave, Garden City, New York

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LensDirect.com4.7

Reviews11,626 About Contact

Overall score

4.7 out of 5

Excellent

Average of 11,626 reviews

Distribution

5★87%
4★4%
3★2%
2★2%
1★6%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

(800) 536-7111
lensdirect.com
[email protected]
401 Franklin AveGarden City, NY 11530

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About LensDirect.com

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.

LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Website: lensdirect.com
Category: Vision & Hearing
Location: Garden City, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 59% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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LensDirect.com reviews

11,626 approved reviews, newest moderated first

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Zubayr A.
Feb 9, 2022
Reliable
Reliable, problem solving and committed to providing the best of customer service, Keba went above and beyond to make sure I was satisfied and assured that my order will be sent out as soon as it had been restocked.
Report
Martha C.
Feb 9, 2022
Great Customer Service!
Helpful, efficient, and friendly customer service!
Report
Vince P.
Feb 8, 2022
Nice job Aliyah
Aliyah was the customer service rep who helped me. She did a great job fixing my issue in a timely manner. She was very professional and easy to communicate with. Thanks!
Report
Darlene-FtlFL
Feb 8, 2022
A+ ... Wonderful Experience
Wonderful first time experience. Looking for sunglass lens replacement for some vintage frames I owned. Worked with Aliyah Henville who provided excellent and prompt customer service. I just completed my online order and it could not have been a more user friendly experience. Can't wait to get my finished product.
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Chance A J.
Feb 8, 2022
Denise was extremely professional and a…
Denise was extremely professional and a pleasure to work with! 10/10 for customer service!
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Mindy G.
Feb 8, 2022
Denise was lovely and helpful
Denise was lovely and helpful. Thanks for fixing my order. 🙂
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Jason
Feb 8, 2022
Helpful, attentive, and kind!
Denise was helpful and attentive, as well as kind! She tackled the problem quickly and saved the day!
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Linda S.
Feb 8, 2022
READERS NOT DISTANCE
Sheena took care of my issue immediately,great customer service,sent email confirmation within minutes. Thanks, Linda Salvant
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