LensDirect.comReviews of lensdirect.com

Received wrong order, sent message to customer service. Within 30 minutes received an email from Denise with a return label and expedited my correct order for me.

Warren Lewis was helpful and polite great customer service

Top notch customer service. Highly responsive and always focused on customer satisfaction.

Olivia was very helpful in helping me get my order sorted out. She was very pleasant and extremely helpful. The whole experience so far with lens direct has been awesome.

I needed to cancel my order and Karielle assisted me with this. She addressed my problem and remedied it in just a few back and forth emails. I was impressed at the speed at which my problem was addressed and also her communication abilities.

Best customer service!! I just placed my first order with LensDirect, and needed to make a change. I called and spoke with Sheena - who was so helpful! She helped price put all my options and made sure I could still use my discount code! I’ll be ordering again! This kind of excellent service says a lot about the company!

Dasher helped me with a shipping issue. They were polite, helpful, and took care of the issue quickly!

Online chat worked well to adjust my order to optimize the relensing process. It would have been helpful if the email informing me of the change in the order and charge had included more information, but the online attendant filled the gap well.