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LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

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Health & Medical
Vision & Hearing
LensDirect.com

LensDirect.comReviews of lensdirect.com

4.711,626 reviews
Vision & Hearing
401 Franklin Ave, Garden City, New York

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LensDirect.com4.7

Reviews11,626 About Contact

Overall score

4.7 out of 5

Excellent

Average of 11,626 reviews

Distribution

5★87%
4★4%
3★2%
2★2%
1★6%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

(800) 536-7111
lensdirect.com
[email protected]
401 Franklin AveGarden City, NY 11530

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About LensDirect.com

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.

LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Website: lensdirect.com
Category: Vision & Hearing
Location: Garden City, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 59% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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LensDirect.com reviews

11,626 approved reviews, newest moderated first

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David M.
Jul 5, 2022
Kissel handled my change of order very…
Kissel handled my change of order very promptly and professionally. I couldn't ask for more. Thank you!
Report
Jessica
Jul 4, 2022
Kissel was very helpful and overall it…
Kissel was very helpful and overall it was a good experience
Report
S K.
Jul 3, 2022
Customer Service was great!
Olivia Mark from customer service was super great and accommodating! She was very helpful and helped with my order process and questions. Thank you so much!
Report
Debbie
Jul 2, 2022
Claire was awesome assisting me through…
Claire was awesome assisting me through chat with an error I made on my order. She is terrific!
Report
Kevin L.
Jul 2, 2022
Customer service …
This company has outstanding customer service! I’m an older navy veteran and Olivia helped me out big time with my discount because I’m not very good with phones and I constantly make mistakes. This company is very lucky to have employees like her. Thank you and God Bless America! I never write reviews, this is totally true!
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Tony
Jul 1, 2022
Customer service was exceptional
Customer service was exceptional! Follow up, courteous, solution oriented!!!
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Cheyenne
Jul 1, 2022
Possibly the easiest customer service…
Possibly the easiest customer service call line I've ever contacted. Kissel was polite, quick and resolved my issue with ease!
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Natasha L.
Jul 1, 2022
Thank you Denise
Denise was very helpful and even offered to expedite shipping of my husband's contacts because of the time we had to wait for them to be available. Thank you so much for your help and support!
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