LensDirect.comReviews of lensdirect.com

Hi there. Adiago was very pleasant and handled my issue/concern efficiently. Appreciate good customer service !

Denise St.Omer was great, prompt in response in getting me a status update and also in expediting my order shipment.

I was a bit hesitant to send my Italian frames but it was very cost effective and I could get better lenses. I was a bit afraid when I had to sign a waiver because there was the potential the frames could brittle but luckily they came back in mint condition. The process was extremely fast, and Denise was super helpful, reliable and she got back to me with all the tracking information. I am very happy with the quality of the lenses. They gave me back the old lenses and the diference in quality is notable. The free lense case is really good quality! Very happy, hassle free if you follow the prompts.

Unfortunately I have to update this review. A week after receiving my polarized that I had to sent to them since they were cut wrong. That took way more than expected like 3 weeks. After 3 days of receiving them they chipped. Not like normal sunglasses but like a plastic peeled off from the lenses. I contact the costumer service about it and the answer was "Hi there. My apolo" and never heard from them again. A waist of money. -------------------------------------- My first order was 3 different pairs of DIY sunglasses Ray bans lenses. Two of them fit perfectly, the third didn't. They are on the way to be cut to fit after they sent me a prepaid shipping tag. This is an extra pair so I don't mind. I have to give a 5 star review mostly for Sheena Cornibert from costumer service. She was a pleasure to work with. Thank you!

Denise was so nice to send me a replacement of my order I never have a problem with lens direct but this time the usps gave a hard time! Thanks Denise for help me with this thanks for everything!!!

Promptly sent an email letting me know the order was delayed due to a mismatch on the prescription. Called them and was able to immediately correct it. The representative was very courteous!

Olivia was so helpful and willing to go the extra mile to solve my issue.

It had been awhile since I had used LensDirect, but recently purchased replacement contact lenses and the order process was easy. I needed to check some of the information on the order, but it was not in history. I contacted on line support. Answered the questions necessary in order to get to "live" support. Once connected to live support, the representative introduced himself as "Alex." He was courteous, read the information provided and without asking me to repeat myself, searched for the order and sent a confirmation to my email. It was EXACTLY how customer service should be. POLITE. FAST. We all value our time and I rarely rate my experience, because I don't think they matter, but just had to stop and do it this one time. Thank you Alex!