LensDirect.comReviews of lensdirect.com

Bibi was amazing And corrected the mistakes on my order that needed to be corrected

USPS lost my order and wouldn't allow me to file a claim since there was no insurance on the package so I was so upset to learn I just lost out on $75. Got to chat with Bibi today thinking I was just going to reorder my lenses and make sure shipping was insured and instead, Bibi and LensDirect processed my order again and shipped it with insurance at no additional cost. As a single mom on a budget, you have no idea how huge that was for me, Thank you Bibi and Thank you LensDirect

I had a problem because my outgoing shipping label never arrived in my email, but Bibi Khan was fantastic, patient, tenacious and ulitimately victorious in getting the label to me so I could send my frames to you. She's is a real asset to your Customer Service team. Great job, Bibi! Barry Hayes

Olivia was so helpful in resolving an issue that I had with a mistake I made while I was putting in my prescription for contacts. She caught it, contacted me and corrected it. You have a valuable employee who gave me great customer service.

Appreciate that a current promotion was applied but customer service agent entered in wrong account number and credit card was declined. Credit card company verified that the purchase was declined due to error on Lens Direct data entry. Caused me to waste time checking with credit card company and missed out on rewards because I put purchase onto a different card. Customer Service Agents need to repeat information verbally to insure information is done correctly.

I've ordered, chosen, and shipped my frames all online. I like their prices and their customer service. I had to send back my glasses for an issue I faced and they were very helpful and fast. My customer happiness agent, Karielle, was very responsive and nice. I love that they use the word "happiness" in their job title. I had a really great experience with their services. Thank you Karielle!

I needed info on changing returning a shipment due to a recent change in my prescription. Claire was awesome helping me, very quick to understand my request and she answered quickly. As soon as I get my new prescription sorted out, I will be calling to order the new lens.

Warren was very friendly & helpful.