Gayle W.
Great prescription lenses, awful website
I can’t say a single negative thing about the quality of the lenses I received from this company. They are top-notch and I’ve purchased two pairs. The website, however, never worked correctly and was very frustrating. I spent at least an hour just trying to place an order. I finally had to do the entire order by phone, so my bottom line is:if you want a good pair of glasses call the company and place your order with a live human — don’t try to do it online if you can’t access your account login.
Response from LensDirect.comAug 6, 2026
Hello Gayle! Thank you for your continued support and for sharing your experience. We're sorry to hear our website made the ordering process so frustrating and appreciate your patience in completing your order by phone. We're glad you're happy with the quality of your lenses, and your feedback helps us improve the online experience for all customers.