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LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

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Health & Medical
Vision & Hearing
LensDirect.com

LensDirect.comReviews of lensdirect.com

4.711,626 reviews
Vision & Hearing
401 Franklin Ave, Garden City, New York

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LensDirect.com4.7

Reviews11,626 About Contact

Overall score

4.7 out of 5

Excellent

Average of 11,626 reviews

Distribution

5★87%
4★4%
3★2%
2★2%
1★6%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

(800) 536-7111
lensdirect.com
[email protected]
401 Franklin AveGarden City, NY 11530

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About LensDirect.com

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.

LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Website: lensdirect.com
Category: Vision & Hearing
Location: Garden City, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 59% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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LensDirect.com reviews

11,626 approved reviews, newest moderated first

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Shawnah
Dec 28, 2022
Oneil was very friendly and quick to…
Oneil was very friendly and quick to assist. 5-stars all around!
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Bob C.
Dec 28, 2022
High Quality Organization
LensDirect manufactures high quality replacement lens and provides outstanding customer service and support. Top-notch organization.
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Hannah
Dec 28, 2022
I placed an order and had forgotten to…
I placed an order and had forgotten to apply the promotional code. Keisha was incredibly helpful applying the promotional code even after the order had been placed. Very high level of customer service.
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Sherry M.
Dec 28, 2022
Karrielle was very helpful with my…
Karrielle was very helpful with my issue and it was resolved quickly.
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Michael J.
Dec 28, 2022
Very timely and expedient service
Very timely and expedient service, with a friendly staff and they nailed the prescription.
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Stephen T.
Dec 28, 2022
wonderful customer service from …
wonderful customer service from Karielle, helpful attitude, good problem solving skills. She really put things right and was knowledgeable about the products
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Zina C.
Dec 28, 2022
Great experience with Tamara
Great experience with Tamara, extremely streamlined and absolutely efficient!
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J W.
Dec 27, 2022
Incredible customer service
Claire at Lens Direct has been great with my latest order (two new pairs of glasses on this one). Clear and quick communication so I am optimistic for a great outcome. The prices are unmatched, at least 50% better than what my in-network VSP benefits can offer. Thanks, Claire!
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