LensDirect.comReviews of lensdirect.com

False alarm - after getting an email from their CEO today about tough times, I quickly picked up the phone & got Warren on the line. He expressed that they are having some technical difficulties & orders are delayed. I requested a full refund & for them to ship back my frames as soon as possible. He agreed & said I should have my frames back by the weekend. So far so good! Finally found my frames on ebay because they no longer made them (I had lost mine!) & sent to LensDirect to put lenses in for me. Super reasonably priced & very easy to do business with so far. I am just waiting for them to create the lenses & send them back to me & I will update again. Really easy process so far!

If there was a 0 rating, I’d give it. I placed an order to have new lenses made for my existing frames on 2/11 and shipped my existing frames in the same day the box arrived to ship them in. It has now been almost 6 weeks, and I still don’t have my frames & new lenses back. Every rep I talk to tells me something different…they just keep giving me discounts…but that doesn’t help me see!!! My credit card has been charged and I have no glasses & no ETA as to when I’ll receive them. Will never use LensDirect again.

Had the pleasure of speaking with Kayla J. today about an order/shipping issue. She got me all squared away and even updated my order to priority mail to make up for the delay. You need more employees like Kayla!

I ordered contacts and 10 days later they hadn’t shipped yet. I called customer service to ask about the order status because I was confused what had happened and NEEDED the contacts in less than 5 days. When I was connected to customer service, Keisha was there to help me. I explained the situation and she apologized for the inconvenience and let me know the contacts had been on back order and that they were now back in stock. She kindly upgraded my orders shipping to priority. She was very helpful and the call was very streamlined. Thanks so much for the help and support Keisha!

Natasha was so kind, patient, and replied quickly which made me more comfortable with texting lensdirext because I wasn’t sure how fast I would actually get a reply. Thank you Natasha and Lens Direct!

I placed an order for lens replacement that somehow remained pending in the system. My order was not being fulfilled due to the issue and delaying my order. Although I haven’t yet received my order, I wanted to submit a review for the representative that assisted me by phone to resolve, Keisha Louise. I appreciate the attention she provided by putting the client first and maintaining the integrity of the company. I would have rated no more than a 2/3 star if it was not for Keisha. Thank you.

Bibi was very prompt, friendly and helpful! Very clear instructions and comprehensive info on what to expect with my order.

Shopping was easy and the prices were great, but after placing my order I didn’t hear anything else from the company. 12 days after placing my order I reached out to customer service to follow up and was told my order was in quality control and should ship out later in the week. Perhaps I’ve been spoiled by prime but 14+ days seems like a long time to wait for a non-custom product.