Avery
Unreliable and unresponsive
It has been almost a month and my contacts have not shipped. The company finally answered my fourth email. They said my contacts are “backordered” with no estimate of when they’ll arrive. I had to order elsewhere, and that company had my order to me promptly, as a customer would expect. I think that customers should be aware of a weeks long “back order” BEFORE placing an order for something as necessary as contacts. If you look at reviews, unexpected delay due to “back order” appears to be a perpetual issue for Lens Direct. Also, please note that most of the 4 and 5 star reviews are for the customer service reps, not for the actually company. I wish I’d looked more closely. Update: I canceled my order due to the extreme delay and lack of updates. Days after receiving a cancellation confirmation email, my card was charged!
Response from LensDirect.comJun 29, 2023
Dear Avery, We're sorry to hear that we were out of stock of the product you were looking for. We strive to keep our inventory up-to-date, but sometimes unforeseen circumstances can lead to temporary shortages. We apologize for any inconvenience and would like to offer you a discount on your next purchase. Please contact us directly at 1-800-536-7111 so we can make arrangements. Regards, LensDirect Customer Happiness