LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com reviews

11,626 approved reviews, newest moderated first

Ryan S.
Mar 25, 2023
Bibi
I was ordering a pair of contact lenses and glasses when I realized the shipping address was incorrect. I went to the chat, and with the assistance of an expert named Bibi, everything was quickly fixed and even expedited my order. They even made sure I had everything necessary when completing my order.
Response from LensDirect.comJun 21, 2023
Hi Ryan, It’s great to hear that you had a positive experience with LensDirect. Our team will be happy to hear that their hard work has paid off! If there’s anything we can do to serve you further, let us know. Regards, LensDirect Customer Happiness
Report
Gerry S.
Mar 25, 2023
Great Customer Service
Keisha was helpful and very supportive in completing my order for replacement prescription sunglasses lenses. I'll be ordering again.
Response from LensDirect.comJun 21, 2023
Dear Gerry, I’m happy to hear that our team provided you with excellent service. I’ll make sure that they receive your feedback. I’m sure it will make their day! Regards, LensDirect Customer Happiness
Report
Aaron J.
Mar 25, 2023
Shipping Delay
Bibi was great in helping us be able to get our order shipped when we experienced a delay
Response from LensDirect.comJun 21, 2023
Hi Aaron, Amazing feedback. Thank you so much for giving us 5 stars! Best, LensDirect Customer Happiness
Report
Lisa H.
Mar 25, 2023
Had an automatic refill but I moved
Had an automatic refill but I moved. Customer Service was able to change the shipment to my new address before it shipped.
Response from LensDirect.comJun 22, 2023
Hello Lisa, Thanks for visiting us at LensDirect. We’re glad that the entire staff made you feel welcome. We look forward to serving you always. Regards. LensDirect Customer Happiness
Report
DBM U.
Mar 24, 2023
Quick, friendly & helpful
Quick response - didn't keep me waiting. Kissel was very helpful and accommodating in updating my order, and advised me about an upgrade. Thanks!
Response from LensDirect.comJun 21, 2023
Hi DBM, We can’t wait to share your 5-star review with our team. They’ll be thrilled! Regards, LensDirect Customer Happiness
Report
Christina D.
Mar 24, 2023
Kissel was a lot of help when I…
Kissel was a lot of help when I accidentally charged the wrong account.
Response from LensDirect.comJun 21, 2023
Hello Christina, We really appreciate you taking the time to leave us a 5-star review. It means a lot to us. Best, LensDirect Customer Happiness
Report
mike A.
Mar 24, 2023
never again
lenses took way too long. they did a sloppy job and I paid for engraving which they did not do. would not recommend.
Response from LensDirect.comJun 21, 2023
Hello Mike, Thank you so much for giving us 5 stars. You made our day! Regards, LensDirect Customer Happiness
Report
customer B.
Mar 24, 2023
Finally - results
I have been trying to get a refund for contacts returned in December. After several phone calls, this gentleman made it happen!
Response from LensDirect.comJun 21, 2023
Hi Berg, Thanks for visiting us at LensDirect. We’re glad that the entire staff made you feel welcome. We look forward to serving you always. Regards, LensDirect Customer Happiness
Report