Steven J.
Extended Wait Times
I ordered lens for my frames frames on May 24, 2023. Shipped to Lens Direct with no delays or problems with shipping. I received my glasses on 7/17/23. It was a long wait. Customer service was horrible in regards to answering questions and I realized several calls in most of them simply referred to the status graph on their web page and were unwilling to help ever knowing my order was already much past their 14 day turn around. I had to almost stand on my head to get them to even say anything more than "Your Lens are being made". There was zero communication regarding huge delays. I ordered in plenty of time to use on my vacation however that did not happen. I am happy with the product. Lens Direct is not true to its words on how long the process will take. Buyer beware.
Response from LensDirect.comJul 24, 2023
Dear Steven, We're sorry to hear that you experienced delays with your order. We understand the importance of timely delivery and apologize for falling short in this area. We'll review our shipping process and take steps to ensure that our customers receive their orders as quickly as possible. I was able to locate your order details and your order has been shipped and delivered. We appreciate your feedback and will use it to enhance our delivery service for all customers. Regards, LensDirect Customer Happiness