LensDirect.comReviews of lensdirect.com

Had one issue over many years, and lensdirect made it as painless as possible. Nyah from customer service was very patient and helpful. Highly recommend!

I have been a loyal online customer for more than 5 years and have never had to call into customer service for anything, but today I did and speaking to Kissel, she was attentive. Assisted me right away and started the process to solving my own blunder lol. I will be back to fix my order and get my new contacts. Thank you, Kissel and Lens Direct.

Kissel was knowledgeable and was able to answer my technical questions right away without having to check with someone else. I was impressed. Friendly too.

Great support by Keisha

Had a very pleasant experience on the phone with Lenora. She handled my issue very quickly and now all is good.

i've had problems with the service from day one, i sent a pair of frames to lens direct back in February of 2023. they sent me the glasses with the new lenses with engraving, something that i paid for, i sent those frames back to get fixed the next day along with 2 other frames, This is when the BS, started. i called after about 3 weeks and i was being lied to by customer service, that they would find out and give me a call back, i never received a call back from 4 different customer service reps that i spoke with, so i decided to call now every other day to find out what's going on with my order. i then ask for a supervisor, i get someone named Tamar, she then says the same thing about getting a rush on this order and she will call me back with an answer on my order, i got transferred to another supervisor whom said the same thing about calling me back and i didn't get a call back, so after now 4.5 months of Lens Direct now having my glasses i'm still be told the same thing that my glasses aren't ready. i wait now a few more weeks and i call again and talked to the Manager shawn in the lab, and he advises me that my frames were damaged and they started to rework the glasses, i then get mad because all this time has passed they knew they damaged my frames and tell me this after all these months, of being lied to everyday, i then asked about the other 2 frames that Lens Direct were holding on to for the last few months what was going on with them. i'm still getting the run around about my frames, i talked to another manager and she refunded me the price of the frames they damaged but it was no where near what i paid for them. and asked me to pick out another frame, so i did that, but my question was still on the frames they were still showing done on the progress chart but no one has an answer about the status everytime i call. This has been the worst experience i've had in my 57 years of living. people not being professional on their jobs, not being knowledgeable to what they were trained to do from a customer service stand point. escalating a situation just in conversation to fix it, but not putting in the escalating work to satisify the customer. i've asked for Cooperate information to get some concerned people involved that will truely handle this situation. my order # 914045707, 3 pair of frames to include my perscription. complete failure in this whole process. i would never recommend anyone to seek out service by this company

She fixed a problem that was the result of another customer service rep, in a speedy efficient manner.

Professional, friendly, and a great service! Nyah was very attentive and prompt with my requests for my lenses. Definitely recommend!