LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com reviews

11,626 approved reviews, newest moderated first

Consumer
Sep 19, 2023
Good User Experience
Lens Direct was a great way for me to keep my beloved frames! They did, however, get my order wrong. Be sure to ask for the tag the lab used and check it against your prescription. I would like to express that they made it right and gave me a partial refund due to the time it takes to fix their mistake. Nyah in the chat was very helpful and she was able to get it taken care of.
Response from LensDirect.comSep 27, 2023
Hello Customer, Thanks a lot for your kind words and for sharing your 5-star review with the rest of our community. Regards, LensDirect Customer Happiness
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Katherine C.
Sep 19, 2023
Really helpful customer service!
Really helpful customer service!
Response from LensDirect.comOct 11, 2023
Hello Katherine, We really appreciate you sharing your review of our service. Thank you! Regards, LensDirect Customer Happiness
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Stephen
Sep 19, 2023
excellent customer service
Fast, excellent customer service. Kurshel handled my request in a friendly, professional manner. I was pleased
Response from LensDirect.comOct 11, 2023
Hello Stephen, We really appreciate you taking the time to leave us a 5-star review. It means a lot to us. Sincerely, LensDirect Customer Happiness
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Joel
Sep 19, 2023
Customer service fast and complete
Excellent customer service from Karielle and Sharissa. They helped me "find" my shipping label (junk folder-should have looked) and pick a better lens... Now let's see how the lab does with my amazing frames.
Response from LensDirect.comSep 27, 2023
Dear Joel, It’s always amazing to hear that we’ve been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the chance to serve you. Regards, LensDirect Customer Happiness
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Mainong H.
Sep 19, 2023
Keisha was extremely helpful and worked…
Keisha was extremely helpful and worked very fast to correct the order I had just placed. I forgot to enter the discount code at checkout and she was able to resolve the issue and update my invoice to reflect the discount.
Response from LensDirect.comOct 11, 2023
We’re so grateful that you took the time out of your day to share your review with us, Mainong. We’ll make sure that your customer representative Keisha receives your kind feedback. It will make their day! Sincerely, LensDirect Customer Happiness
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Abby
Sep 19, 2023
Lens Direct has such good prices and…
Lens Direct has such good prices and service! Nyah is especially helpful. Thank you so much!
Response from LensDirect.comOct 11, 2023
Hello Abby, Thank you for the 5-star review! We’re here to serve you anytime. Regards, LensDirect Customer Happiness
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Robert D.
Sep 19, 2023
was able to update my PD number easily
was able to update my PD number easily
Response from LensDirect.comOct 11, 2023
Hello Robert, We’re grateful that you took the time to leave us a review. Thanks a lot! Best, LensDirect Customer Happiness
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Rich
Sep 19, 2023
Nyah took my call and she was very…
Nyah took my call and she was very professional and polite. I had to add my pupil diameter and she was kind enough to add that to my order. She made the process very seamless. Very impressive Richard
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