LensDirect.comReviews of lensdirect.com

Customer Service agent, Sharissa Phillip handled my order status request and provided me with the reason for my delay. Although, I am disappointed the order has taken this long, she committed to following up on the order and upgraded my shipping to express delivery at no additional charge. She was pleasant and efficient,

Kayla Johnson was an absolute treat to work with!! She helped me with a contact lense issue and did it so gracefully. She was so kind and helpful. Thank you Kayla!!!

A Great Crew,Great Product,Unbeatable Price,and Great Communication.

I received the wrong lenses, and attempted to work with their customer service team to resolve. I took pictures of the lenses I received. They are round. The lenses I ordered are not round. It could not be more obvious that they sent the wrong lenses. No exaggeration whatsoever... they refuse to send me the lenses I ordered for my Oakley Half Jacket 2.0 Sunglasses unless I send in the frame to be "fitted". There is only one size of Half Jacket 2.0 Sunglass frame. It's impossible to believe that they are even acting in good faith. They obviously sent the wrong lenses and they obviously owe me the right lenses. They simply don't have the right lenses and they are playing a pathetic childish little game. They are simply ripping me off.

Great customer care through chat! Nyah was amazing!

I was working with Bibi on a concern that I might not have added my prescription to my order for glasses. Bibi was amazing fast, accurate, and helpful. Bibi was able to confirm that I had everything that I needed in the order and it would be handled quickly. I could not have been happier with the whole engagement. BiBi, thank you for everything that you did today!

Bibi answer all my question very kindly, solved my problem and had a lot of patience thank you.

Good service and stellar customer service! I was VERY slow to mail them my glasses but the customer service rep, Nyah, helped accommodate me anyway. She was super patient and friendly. A++ will def come back next time I need new lenses.