LensDirect.comReviews of lensdirect.com

I had previously interacted with another CSR and explained that I had moved and my lenses were sent to my previous email and was assired that they will be resendinf the lenses to my new address. After waiting a couple weeks I had to get back in contact with Lens Direct. I spoke to Kimia who was an absoulute breath of fresh air. She reassured that she would get them out to me after after expressing her regret over me never receiving my order. True to her word they arrived a week later. Thank you Kimia, you saved your company a customer.

Customer service was nothing short of outstanding!

Kayla was very helpful, pleasant and patient during the call. Appreciate the great customer service!

Karielle was so helpful! I placed an order with Lensdirect just before the Thanksgiving holiday weekend and emailed two questions about sending in my frames for lens replacement. I assumed I wouldn’t hear back until the following week because of the holiday. But Karielle answered my email on the holiday, and her friendly demeanor ensured me I could still easily complete the order, yay!

Highly recommend this company. I needed lenses put in my rimless glasses. The price was very reasonable. I was expecting my glasses to be shipped out but instead received a phone call from Lens Direct. They had broken one of the arms of my frames. I knew these frames were both expensive and fragile-so I waited to hear what they were going to do. Well--they did the right thing--they offered to replace my frames (they cost over $400 just for the frame) and apologized for the mistake. What a pleasure to deal with a company like this--hey, everybody makes mistakes but usually the consumer has to swallow the price of anything that happens. My frame style was no longer available, but they allowed me to go on the website of the company that makes my frames and pick out a similar model (it looks almost exactly the same). They ordered the frames-made the lenses and shipped them out. My glasses arrived yesterday and I could not be more pleased. They are perfect!!! I will definitely work with Lens Direct again--and tell all of my friends of their high standards, wonderful customer service and great product satisfaction. Thanks, Lens Direct!!

Karielle was very nice to deal with and provided all needed assistance to address my user error quickly. Second time buying through Lens Direct - all good!

Nyah Was my customer service representative who helped me with an order of prescription sunglass readers. I have 2 other pairs of glasses from lens direct. They are great. Most of all Nyah was able to help me get exactly what I wanted. Their online support is great, but when talking to a live person makes your experience even better. Nyah is the gold standard of customer service

Warren solved my small issue quickly!