LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com reviews

11,626 approved reviews, newest moderated first

Susan C.
Nov 23, 2023
Nyah is awesome and made everything a…
Nyah is awesome and made everything a smooth encounter.
Report
SHEILA
Nov 23, 2023
Order delayed
Nyah was great at trying to help me with my order and even gave me extra 20% refund since I am still waiting on my glasses to be shipped. She escalated my order hoping that will help. I placed my order on Nov 4th and it is now Nov. 22nd. It sure isn't 4 to 5 business days or even 12 to 14 business days. I am now wondering if I am ever going to get the. As for Nyah she was great itcis Lens Direct themselves I have a problem with still snd would rate them with maybe one star.
Response from LensDirect.comDec 8, 2023
Hi there, Thank you for sharing your experience with us, and I appreciate your kind words about Nyah's efforts to assist you. I'm sorry to hear about the delay in your order, and I understand your frustration. Your feedback is crucial, and I want to assure you that we take it seriously. I apologize for the inconvenience caused by the extended processing time, and I appreciate your patience as we work to resolve this issue. I've made a note of your concerns and will ensure they are addressed promptly. If there's anything specific you'd like to discuss or if you have further questions, please feel free to reach out. We value your business, and I hope we can regain your trust moving forward. Best regards, Natasha B. LensDirerct Customer Happiness
Report
Ed S.
Nov 23, 2023
The representative was very efficient…
The representative was very efficient and sweet
Response from LensDirect.comDec 8, 2023
Hi Ed! Our team enjoys doing what they do because of customers like you. Your review just made our day. Thank you so much! Regards, Natasha B. LensDirect Customer Happiness
Report
Wilmary F.
Nov 23, 2023
Even Working on a Holiday
I really appreciate Karielle’s help especially on Thanksgiving day. I was a little bit worried since this order is for my son. But Karielle immediately addressed my concern and updated my order. Thank you so much for giving me peace of mind!
Response from LensDirect.comDec 8, 2023
Hello Wilmary, We sincerely appreciate you taking the time to share with us your experience at LensDirect. On behalf of our entire team, thank you for allowing us to serve you. All the best, Natasha B. LensDirect Custoemr Happiness
Report
Vicki M.
Nov 23, 2023
Customer service is on point.
I was having a problem with submitting a legible glasses prescription and my PD when I ordered. KAYLA was super helpful and stayed in contact with me the entire process. If my replacement lenses turn out as good as KAYLA’s customer service, I’ll be a customer for a long time. Thank you!
Response from LensDirect.comDec 8, 2023
We’re so grateful that you took the time out of your day to share your review with us, Vicki. We’ll make sure that your customer representative Kayla receives your kind feedback. It will make their day! Best, Natasha Byron LensDirect Customer Happiness
Report
Susan Garrity B.
Nov 23, 2023
Kayla did a great job of assisting me…
Kayla did a great job of assisting me with correcting an order I placed. She was prompt, professional and supportive. Thanks, Kayla!
Response from LensDirect.comDec 8, 2023
Hello Susan, We’re so grateful that you took the time to leave us a 5-star review. Thank you! Regards, Natasha B. LensDirect Customer Happiness
Report
Todd S.
Nov 23, 2023
I ordered progressive transition lens…
I ordered progressive transition lens replacements. Before placing the order I took the quote from Lenseirect to Stanton Optical, my regular eyeglass company to see if they could do a price match. They could not even come close. I got my eyeglass frames with my new lenses today and they are perfect.
Response from LensDirect.comDec 8, 2023
Hello Todd, We spotted your 5-star review. Wow! Thank you so much for trusting us, and we can’t wait to help you again in the future. Regards, Natasha B. LensDirect Happiness
Report
Miguel
Nov 23, 2023
Oneil was great
Oneil was great, even took the time to verify my RX on the order. Thank you!
Response from LensDirect.comDec 8, 2023
Hello Miguel, Thank you for being our customer and leaving us a wonderful 5-star review. Best, Natasha B. LensDirect Customer Happiness
Report