Trina V.
Quick and easy to reorder.
Quick and easy to reorder.

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent

Vision & Hearing · Champlain, New York
Excellent

Vision & Hearing · Port Washington, New York
Excellent
11,626 approved reviews, newest moderated first
Trina V.
Quick and easy to reorder.
Ricky L.
Great experience, she help me sync my order with my account.
Response from LensDirect.comJan 26, 2024
Hello Ricky, We’re so grateful that you took the time to leave us a 5-star review. Thank you! Regards, Natasha B, LensDirect Customer Happiness
Debbie
I spoke with Bibi when the contact lenses I received were not the ones ordered. She displayed excellent customer service and was able to resolve my problem quickly. I spoke with her on Tuesday 1/2 and my replacement contacts arrived on Friday 1/5. I really appreciate the quick turnaround.
Response from LensDirect.comJan 26, 2024
Hello Debbie, Your review means a lot to us. We always strive to give our best to help our clients and I’m glad that we exceeded your expectations. We hope to see you again soon! Regards, Natasha B, LensDirect Customer Happiness
Joanne C.
Alex was amazing. He explained patiently and took care of my order quickly.
Response from LensDirect.comJan 26, 2024
Hello Joanne, Thank you very much for sharing your review. We love hearing from our customers. Regards, LensDirect Customer Happiness
Justin
Keisha was extremely helpful and prompt with responses. Her help will assure that you have a return customer with me.
Response from LensDirect.comJan 26, 2024
Hello Justin, We’re grateful that you took the time to leave us a review. Thanks a lot! Best, Natasha B, LensDirect Customer Happiness
Erica A.
I had a wonderful and easy experience with Alex. Thank you Alex!!
Response from LensDirect.comJan 26, 2024
Hello Erica, Thanks for the review! We hope to serve you again in the future. Regards, Natasha B. LensDirect Customer Happiness
Anthony
Ordered replacement lenses and was having a hard time with emails and signing the waiver form. Keisha was very patient and helpful. She walked me through the process and made sure the experience was pleasant.
Response from LensDirect.comJan 26, 2024
Dear Anthony, Thank you for your gracious words! We’re delighted to hear you enjoyed Keisha's service. Providing exceptional experiences is our top priority, and your feedback motivates us to keep exceeding expectations. We look forward to serving you again soon! Warm regards, Natasha B, LensDirect Customer Happiness
B. L.
I had to cancel my order and Kissel was able to do it very quickly for me. Responded right away and fixed it for me. So happy with the customer service I received from Kissel.
Response from LensDirect.comJan 26, 2024
Hi B.L, Thanks for the 5-star review. You made our day! We look forward to making your day again real soon. Best, Natasha B, LensDirect Custome Happiness