Preble M.
perfectly handled my request
Sharrisa handled my request perfectly.

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Vision & Hearing · New York, New York
Excellent
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Excellent

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Excellent
11,626 approved reviews, newest moderated first
Preble M.
Sharrisa handled my request perfectly.
Jared C.
Sharissa helped so much great customer service!
Valued C.
Kurshel was super helpful and resolved my items quickly, effectively and fully.
leah H.
Ellen was very helpful and gave me additional needed information which was very inciteful. Good customer service
Shivani
Ellen was very helpful. She got me my order status and found out that G15 is the darkest lens and helped me change my order to reflect that.
Patricia H.
Great and fast service.
Laura G.
I have been using Lens Direct for several years and am very happy with their service. I have auto ship and called today to change my date of delivery. KEISHA took excellent care of me. She was knowledgeable, friendly, courteous, and took care of changing the date without an issue. Thank you KEISHA! This is why I will continue to use Lens Direct for all of my Contact Lens needs.
Response from LensDirect.comJan 25, 2024
Thanks, Laura, It makes our day to hear that we were able to provide you 5-star service. We’ll make sure the entire team at LensDirect receives your feedback – they’ll be thrilled to hear your kind words. Regards, Natasha B LensDirect Customer Happiness
Tiffani
Bibi displayed high level customer service during the call.
Response from LensDirect.comFeb 2, 2024
Hello Tiffani, Thank you so much for taking the time to leave us a 5-star review. Regards, Natasha B, LensDirect Customer Happiness