alan L.
Customer
1234567890
Response from LensDirect.comFeb 2, 2024
Hi Alan Thank you for the 5-star review! We’re here to serve you anytime. Regards, Natasha B, LensDirect Customer Happiness

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent

Vision & Hearing · Champlain, New York
Excellent

Vision & Hearing · Port Washington, New York
Excellent
11,626 approved reviews, newest moderated first
alan L.
1234567890
Response from LensDirect.comFeb 2, 2024
Hi Alan Thank you for the 5-star review! We’re here to serve you anytime. Regards, Natasha B, LensDirect Customer Happiness
Jessica D.
Nyah Roberts took care of me and she was very pleasant and prompt in helping me with my contact lens order. Thanks Nyah!
Response from LensDirect.comFeb 2, 2024
Hello Jessica, Thanks for your 5-star review! We sincerely appreciate your feedback. Regards, Natasha B, LensDirect Customer Happiness
LB
Great customer service!
Response from LensDirect.comFeb 2, 2024
Hello LB, Thank you so much for giving us 5 stars. You made our day! Regards, Natasha B, LensDirect Customer Happiness
Erin
Alex was helpful and expeditious with his service! Reasonable, too! I'll definitely be using Lens Direct again!
Response from LensDirect.comFeb 2, 2024
Hello Erin, We’re so grateful that you took the time to leave us a 5-star review. Thank you! Regards, Natasha B, LensDirect Customer Happiness
Cristina R.
Alex was very informative and quick to help
Response from LensDirect.comFeb 2, 2024
Dear Cristina, Amazing feedback. Thank you so much for giving us 5 stars! Regards, LensDirect Customer Happiness
Mark P.
Kinsella was very nice. She made this process very seamless. She was knowledgele and willing to help me because I wanted to do this over the phone as opposed to on line. Thank you very much. I'm doing two pair this month and ill be back in a month to do two more. TY
Response from LensDirect.comFeb 2, 2024
Dear Mark, Thank you so much for taking the time to leave us this amazing review! We’re thrilled to hear that you had a great experience with us and look forward to serving you again soon. Best regards, Natasha B, Lensdirect Customer Happiness
Reem S.
Very professional and courteous agent got to answer my concerns and resolve it fast. Thank you.
Response from LensDirect.comJan 26, 2024
Hello Reem, We really appreciate you taking the time to leave us your [5]-star review. It means a lot to the whole team, and we’d love to have you back very soon. Regards, LensDirect Customer Happiness
Amshu S.
understood my question and addressed/solved my issues. Thanks to Kurshel
Response from LensDirect.comJan 26, 2024
Dear Amshu, I’m happy to hear that our team provided you with excellent service. I’ll make sure that they receive your feedback. I’m sure it will make their day! Kind Regards, Natasha B, LensDirect Customer Happiness