LensDirect.comReviews of lensdirect.com

My experience with Lensdirect was pretty horrific until I was able to speak/chat with Kayla.she explained fully the process and where my order was, she included the return policy (which I found super helpful) and then explained the process and qualifications of the return. I had requested that my ‘auto ship’ order be cancelled when I received your text informing me of the scheduled delivery. The request did not go through and the order was shipped, which Kayla explained. Prior to reaching out to her, I had attempted to return the items (which remain unopened in the original packaging) myself. The website link for the return gave me an error, I downloaded the form which was blank, I emailed twice which was unsuccessful and looked for a contact number. I then saw your chat option which worked perfectly. Kayla responded quickly and efficiently and assisted me with the return and explained the credit process. I found your website to be complicated, infuriating and not user friendly, in addition to having links that did not work (my internet was running at 1gig, I’m confident the internet service was not the issue). I am fortunate Kayla was able to explain and resolve my concerns. Thank you

This is the second time I have used LensDirect for multiple lens replacements. The quality is first rate and the communication is also. I just wish the turn around time was a bit quicker. Otherwise, AAA!

I thought I was going to have a difficult long phone call regarding my purchase. It was actually Pleasant! This young lady knew exactly what she was doing she did it very timely fashion without any hesitation! If there was any way to deal with her directly every time I needed to call once Direct in the future I would most certainly prefer to have her as my customer service representative! Very knowledgeable, extremely friendly, and I'm very happy with my experience! Definite five stars!

Nyah was nothing short of amazing! My order was taking a little longer than expected and he personally tracked down the issue and ensured that it was on its way. I cannot thank Nyah enough!

I love LensDirect! I’ve been a customer for a little over a year now and appreciate their attention to detail with my prescription and attention to customer satisfaction when you reach out to them. I will always send them my frames. Their quality is superb and prices are competitive. They also frequently provide discounts throughout the year which is useful with your purchase. Shout out to Alex for helping me recently with a question! I’m so grateful for your excellent customer service.

Nyah was not only a professional but a pleasure to deal with. Her willingness to help me with my issue sets an example of what customer service should and could be. 5 stars for both the company and Nyah.

Nyah was prompt when answering my questions and did so with respect and courtesy. She quickly helped me correct my issues was a pleasure to work with.

She was very helpful!