Randall T.
Second to none
Second to none

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent

Vision & Hearing · Champlain, New York
Excellent

Vision & Hearing · Port Washington, New York
Excellent
11,626 approved reviews, newest moderated first
Randall T.
Second to none
Sharon
Love that they had my contacts in stock and I got them quickly
Jim K.
Bibi was very good to work with - friendly and helpful. The website didn't provide good options for returning the lenses which I needed a prescription change swap. However, I'm happy the phone support is excellent.
Response from LensDirect.comFeb 2, 2024
Hi Jim, Thank you for the 5-star review! We value your feedback and can’t wait to serve you again. Best, Natasha B, LensDirect Customer Happiness
DV
Their prices were better than other online places. I didn’t like the fact that I couldn’t track the pkg.
Response from LensDirect.comFeb 2, 2024
Hi DV, We really appreciate you taking the time to leave us a 5-star review. It means a lot to us. Best Regards, Natasha B, LensDirect Customer Happiness
Chris
Great product that was easy to order and arrived quickly. I am happy with my order.
Response from LensDirect.comFeb 2, 2024
Hello Chris, We’re grateful that you took the time to leave us a review. Thanks a lot! Best, Natasha B, LensDirect Customer Happiness
Sergio M.
Excellent service and fast shipping.
Response from LensDirect.comFeb 2, 2024
Hello Sergio, Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. Regards, Natasha B, LensDirect Customer Happiness
Robin M.
Received the incorrect script, reachout to Lensdirect within 24 hours the issue was resolved and a new box of the correct script was in the mail on it's way and received within a week. Very easy and pleasant experience.
Response from LensDirect.comFeb 2, 2024
Hi Robin, Once again, thank you for choosing us and for the incredible 5-star rating. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do. Regards, Natasha B, LensDirect Customer Happiness
Marlene
Thank you Kayla! She helped me out with my package problem. They were quick to reply and were super helpful! Thank you!
Response from LensDirect.comFeb 2, 2024
Hello Marlene, We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience. Best, Natasha B, LensDirect Customer Happiness