LensDirect.comReviews of lensdirect.com

Kissel did a great job!

This place is fast, the website is easy, the customer service is phenomenal and I love the discounts they send via text/email. I just saved $28 off my order because they sent me a 20% off coupon code via text. Very happy!

I don’t normally take this much time to write reviews, but in this case, well, “the title says it all”. Back in August/September/October 2023 (8/14/23), I needed to update my glasses, as my ophthalmologist had written me a new script. After looking around, I came across LensDirect, and actually realized that my wife had ordered glasses from a similar company several years back. All looked good, so I decided to give these folks a try. I have several antique frame sets (all identical - all new) which I purchased years ago. I have had two of these frame sets filled with previous scripts over the last 6-8 years. I like the frames very much, and I still have several unused/unfilled pair (all brand new), so I decided to try a “lens replacement” with LensDirect. Simple enough, send in my new script, and one of my new frame-sets, and my new glasses should be on the way shortly. Approval was a snap, but soon, “snappy” disappeared. Initially all went smoothly, and everyone was so nice, as I asked questions, and eventually placed my order. All throughout the original process, I received cute little emails, keeping me updated on my frames and my new lenses, and especially, once they were complete and being sent back to me. Once advised of completion and two days later, they arrived, all dressed up in a nice pretty case, along with a slick little microfiber bag. Cool ! So, I tried them on, but immediately noticed (I wear bifocals) that the top of the bifocal was too high, and it was directly in my line of sight. It was actually 1/10th inch+, higher than my old glasses. Well, I kinda wondered how they had decided, just where to put the bifocal? I know 1/10th inch doesn’t sound like much, but in your glasses, it’s a mile. Not good, at all…. Okay, so now I have to call them back, and explain to someone, the situation. Guess what ? I did, but this time, all the perky, peachy, nice talk disappeared. I was sternly instructed, as if I was the one that had made the error, to go to my local ophthalmologist and have my “segment height” measured, email it back to them, and then return the glasses for a “one time” re-make (emphasis on one time). Heck, I didn’t even know what “segment height” was (?). I wonder why they didn’t ask for that to begin with, rather than just guess at it? I didn’t know - they are supposed to be the professionals here - I’m just the customer - the one paying ! So, I followed their instructions, and back they went. Oh, and guess what else - all of those “cutesy little email updates” became very sparse. The first time, the entire process (ship to them & return to me), had taken about 2 1/2+ weeks, but at least I was updated throughout. This time, strangely enough, the process (ship to them & return to me) took nearly a month, and without one word, once the re-work actually began. Then, nearly month later, they just unexpectedly showed up in the mail one day, with zero follow-up, or prior communications. LensDirect was obviously done with this. And now, on top of all this hassle, I actually got to wear my new glasses for approximately two (2) weeks, before one of the lenses simply fell out, rendering them useless. Obviously, one of the frame screws had not been secured. Amazing, how my previous two pairs of glasses (identical frames), with lenses purchased and installed through my local ophthalmologist, are still going strong after three (3) and six (6) years, and I have never had a problem of any kind. I SUPPOSE YOU DO GET EXACTLY WHAT YOU PAY FOR……but really, only two (2) weeks of use? That is ridiculous, it’s not right, and extremely costly. And now, l’m with no recourse (remember emphasis on the one time re-make). I definitely, would NOT, recommend LensDirect, for anything. I am thoroughly disgusted with my experience with them, and I now am left with a worthless pair of “new” glasses. Hopefully, I can find someone that will stand behind their workmanship, and get them repaired. LensDirect should have taken care to do this from the beginning. I’m just hoping they didn’t damage my frames - they were NOT cheap, and they can not be replaced. BUYER BEWARE ! ! UPDATE: (April 5, 2024) Even after finally hearing back from LensDirect, NOBODY IS PAYING ATTENTION TO THE CUSTOMER.... You may as well open a window and scream. They won't hear or pay attention to that either ! After carefully explaining the situation to Customer Service, I received instructions for sending in my glasses "just like this was a new order". It is NOT. I do not need for anyone to "re-cut my lens". Again, nobody is paying attention to the customer and you can never speak with, nor communicate with, the same person twice. And to make it ever worse, these customer service people don't have a clue as to what is going on with your glasses. This is so, so frustrating............

The entire process was fast and easy from start to finish. The lenses that came in were exactly what I wanted and very high quality. I was able to buy my own frames online and they easily fit lenses into them and they were my exact prescription.

I had questions about timing and Kurshel answered them immediately. Great service. Prescription lenses are perfect, have enjoyed using lens direct for new lenses in my frames. Next considering a other pair!

I placed an order and did not receive a followup, payment was sent through pay pal, that was confirmed but I did not get a confirmation from you !! I called customer service on Saturday received recording about hours of service, and then I text Lens Direct …. BIBI returned my correspondence almost immediately and then confirmed the order and shipping number… She was very professional and efficient !!!! Thank you !!! 2/13 I did have some trouble ordering with putting in a coupon number, I put in one but seems you wanted another that was also sent !!!

My lens replacement for my Prada frames turned out perfect! They look amazing! I have only a couple issues. The amount of time it took from order placed to receiving new lenses was about 3 weeks, so if you need your replacement lens glasses quickly, no luck. Also, after placing my order, I was contacted and told it would be advised to upgrade my order for the best results (which I did) so that added $40 (and that's with a discount). I was slightly confused with all the choices to make on the original order - so be aware that the initial order may not be correct. Or maybe that's just me, lol. Anyway, my glasses look great and work perfectly!

Fast response with accurate information that was sorely needed. Thanks so much, Kissel!