Paula P.
had questions with two pair of frames
I had a few questions since I've never ordered lens for two pairs of frames. Kayla was exceptional and walked me thru the process.

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent

Vision & Hearing · Champlain, New York
Excellent

Vision & Hearing · Port Washington, New York
Excellent
11,626 approved reviews, newest moderated first
Paula P.
I had a few questions since I've never ordered lens for two pairs of frames. Kayla was exceptional and walked me thru the process.
Nathan W.
Karielle was exceptionally helpful in helping me sort out my needs and was not only quick and efficient but gracious. I will definitely be conducting further business with LensDirect.
Response from LensDirect.comMay 2, 2024
Hello Nathan, Thank you for your 5-star review! We're pleased to hear that you found our service helpful. Best regards, Nyah R. LensDirect Customer Happiness
Jimmy L.
Sharissa was great and got back to me very quickly.
red N.
Good customer service and very helpful Thanks.
Response from LensDirect.comMay 2, 2024
Hello Red, Thank you for your 5-star review! We're pleased to hear that you found our service helpful. Best regards, Nyah R. LensDirect Customer Happiness
DONNA M J.
Receiving my contacts was a big surprise by getting them real fast.
Christopher H.
Great overall experience using the chat service. Keisha was amazing and able to accomplish all my goals and requests. First time using LensDirect and will be doing more business.
Laurie B.
Excellent service
Cindy W.
Outstanding service. I work in a service based industry and I'm blown away by the communication and follow through with this company. I had to change my order after placing it and the process was seamless. Kayla has been an amazing help!
Response from LensDirect.comMay 2, 2024
Hello Cindy, Thank you for the glowing 5-star review! We're thrilled to learn about your positive experience with our customer service. At LensDirect, we strive to meet our customers' needs and exceed their expectations. Your kind words and support mean the world to us! Best regards, Nyah R. LensDirect.com