LensDirect.comReviews of lensdirect.com

It was quick and easy thanks Bibi

Keisha went above and beyond to address my urgent issues. Very quick and prompt. Extremely satisfied and excellent customer service. I'm so thankful she was the one to assist me. Appreciate you, Keisha!

Nyah was terrific to work with. She figured out what my problem with the website was and helped me get my order placed.

Website was very easy to use, and company was able to do what all others I tried couldnt( make lenses for existing frames) Your website had an issue with the Veteran discount Button and Kayla was more than happy to sort it out for me and provide all the information I could possibly need for my transaction and wait time for my glasses. thankyou TimEvil

Thank you Alex for all your help . You were great !!

Received helpful and friendly customer service from Kayla. Looking forward to doing more busienss with Lensdirect.

Nyah was absolutely terrific!!! Very helpful and friendly.

I ordered two pair of prescription glasses. One is a clear lenses and sunglasses. the clear ones are great but framed sunglasses are distorted. LensDirect has been great to work with and have tried three times to get the problem resolved. The scratch old Ray ban lenses are clearer than the Lens direct lenses. Original purchase February 9 2024. Update: This is there response. June 6. 2024 Hi there, James! I'm so happy you've contacted us at LensDirect. My name is Bibi. I'd be more than happy to assist! Good afternoon! Thank you for informing us about the issues with your new pair of sunglasses. I am sorry for the inconvenience and disappointment this has caused, especially after multiple attempts to get it right. Given your experience and the fact that the lenses are still not meeting your expectations, we understand your request for a refund. However, since this was a prescription order, as per our policy, we would not be able to process your refund. I will still have your matter escalated either way to see what would be advised.