Joanne
There was an issue with my lens…
There was an issue with my lens replacement Alex went above and beyond to fix the problem and be kind all along the way. Thank you!

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent

Vision & Hearing · Champlain, New York
Excellent

Vision & Hearing · Port Washington, New York
Excellent
11,626 approved reviews, newest moderated first
Joanne
There was an issue with my lens replacement Alex went above and beyond to fix the problem and be kind all along the way. Thank you!
Roberta Noble S.
I accidentally sent in the wrong frames between two orders and they were were diligent in contacting me to ensure that my order was completed correctly! I can’t say enough about how Karielle handled the situation quickly! 5 star service!!!
Shiferaw T.
Tamara was great, very helpful & quick to respond.
Dennis W.
I called LensDirect to confirm the correct replacement lenses for my Oakley sunglasses and was helped by Karielle who was kind, professional, and quickly answered my question.
Carrie P.
Alex address my issue fast and friendly. And was able to get my exchange done so I will not be without contacts
Robert H.
Customer Service representative was very helpful in making correction to my order.
giraffe
Bibi was great! Super helpful with the adjustments I needed and also in picking a lens color.
Kelly
Yall make is so easy to order and always polite and always give us a discount. Thank you