LensDirect.comReviews of lensdirect.com

Amazing work and great experience. Very nice and efficient. I highly recommend it 👌

Shipping takes entirely too long I have been without contacts for a week

Quick service and delivery on new lenses. It is like having a brand new pair of glasses.

It was my first time ordering contact lenses from LensDirect. There was a minor issue with my prescription but Daisy helped me with resolving the issue promptly. Very satisfied with their service!

This is an updated review. I have dealt with Lens Direct twice. The first set of lenses were ordered photo X-tra and were installed in a pair of rimless glass frames however the lenses were very loose. My several complaints were answered with a re-do. The second pair of lenses? The second pair were not as loose however the lenses are loose as well and the lenses were not photo X-tra. The second pair of lenses were standard photo grey. My original order was for the darker photo X-tra transition lenses. What I learned? Why are the lenses loose? because Lens Direct did not offer their thinnest lens for my rimless flames meaning ? the lenses are too thick for my frames and the compression fittings can not fit tight enough to hold the lenses in place tightly as needed. The fact that I waited patiently for two delayed lens installations and delayed returns and the lab pays no attention to details I have to learn after it’s too late to correct before the lenses are installed? I cannot recommend Lens Direct. I will add if your ordering lenses for standard plastic frames it might be worth your wait because their prices are very fair and if you have the time for delays give em a chance. Under the circumstances I would not use Lens Direct again.

They returned my frame because apparently my frame (a Rayban) is too large and they dont have the equipment for processing them. This should have been disclosed in web page. I should have been told this when I sent picture and model of my frame. Instead I had to package them , send them and now they are retuned to me. This is lack of transparency.

Thank you Bibi for the supportive customer service you provided. I appreciate you answering my questions and assuring of a resolution.

These positive reviews are false. I received a pair of prescription glasses that are completely unusable and impossible to see through. Despite my requests for a refund, they refused only offering to replace the frames which are super cheap. Stay away from this company!