Denisemarie P.
Easy to get a refund and cancel…
Easy to get a refund and cancel subscription

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent

Vision & Hearing · Champlain, New York
Excellent

Vision & Hearing · Port Washington, New York
Excellent
11,626 approved reviews, newest moderated first
Denisemarie P.
Easy to get a refund and cancel subscription
Dina
Bibi is a great, friendly service representative. She handled my odium professionally.
et
Nyah quickly identified what the problem was with my order (the website was giving conflicting information) and corrected it.
Jillian B.
Bibi was excellent! Thank you for your kind service!
Roddy
Bibi quickly, expertly, and patiently answered all my dumb questions.
Kassandra O.
Not a good experience. Poor quality lenses with poor visibility. Need to step up their customer service. I would be very careful about using this company. Sometimes you’re better off paying more elsewhere. Still looking for resolution to the matter.
Response from LensDirect.comOct 11, 2024
Good afternoon, Kassandra. I apologize for the inconvenience you have experienced with your new lenses. It appears that one of our team members has already been in touch with you. Please feel free to let us know if you need any further assistance.
Chak L.
Kurshel helped me with an issue and solutions. Great help!
Philip
Kayla was very helpful. She followed up and resolved the issue with my order.