LensDirect.comReviews of lensdirect.com

Kayla was able to resolve my issue quickly and efficiently. She was courteous and knowledgeable.

Beware; they make it very difficult to return items. They will not provide a return shipping label and/or form. They just give you an address and tell you to mail it back at your own expense. I specifically asked. The sales representative on the phone was very clear.

Simply put, Kissel actually listened to me. She understood my question and provided the answer in minutes. Thank you Kissel for a job well done.

Bibi from customer service through the phone was fantastic helping me out with my order. I made a mistake on one my my boxes, I ordered it with a different axis value. Bibi gave me a shipping label for me to return my box of contacts to replace the correct one. Thanks! Update. I order the wrong prescription on one of the boxes, a mistake I made. I returned one box so they can replace it. Before shipping the new box out, I was asked to provide prescription before shipping out.

Service is great but you send way too many text messages

Amazing customer service. Great promotions!

I ordered replacement lenses for some frames I really like. My PayPal account was charged $219.00. The next day I got an email requesting my P.D. So I did the calculation and then was unable to contact them. I logged into my account and it showed no evidence that I ordered anything. I tried the 24hr chat option and it didn't function, I sent a couple texts on my phone and also a couple emails thru the help menu. All were not answered. More than 24 hours passed. My money was gone. There was no evidence of my purchase and nobody would answer me. I cancelled and filed a fraud charge thru my credit card company. I had given them my money and then they ignored me. I hope I get my money back.

As always Bibi and your customer service reps are very helpful and professional.