PD
Mario is awesome!
Mario was awesome - I needed assistance with verifying my prescription, he was able to and also made sure that my contacts would arrive on time due to a delay. Well done!

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent

Vision & Hearing · Champlain, New York
Excellent

Vision & Hearing · Port Washington, New York
Excellent
11,626 approved reviews, newest moderated first
PD
Mario was awesome - I needed assistance with verifying my prescription, he was able to and also made sure that my contacts would arrive on time due to a delay. Well done!
TAO
Fantastic service and quick turnaround
Jacob O.
Kissel was helpful
City Gate P.
Easy process. Great prices. Fast ship and the travel case was a great bonus
Pamela Steere M.
Pain in neck to send my frames back to get my new prescription lenses put in I could have it done locally for free and take me 10 min Vs me having to pay for shipping back to you , waiting 2+ wks to get. Them. Tried to communicate with you via email no reply since July I had to call yesterday.
Response from LensDirect.comSep 9, 2026
Hello Pamela! We’re sorry for the frustration caused by the return process and the delay in responding to your email. We understand how inconvenient it is to pay for shipping and wait weeks when you could have had the lenses replaced locally in minutes. We sincerely apologize for the inconvenience and for not communicating with you in a timely manner. We appreciate your feedback and will use it to improve our service.
John O.
The process of finding the right replacement lenses we very easy. Got the new ones and they were easy ti install and work great.
Green F.
Just to relate my experience with my progressive perscription that they screwed up 2 times. That with the super long wait time for glasses (do they ship from China or what I don't know why it takes so long. But I have 2 pair of glasses that they screwed up twice. One thing Walmart does well is make glasses at a good price with a great guarantee.
Response from LensDirect.comSep 9, 2026
Hello Green! We’re sorry to hear about your experience, especially having your progressive lenses come out incorrectly twice. We understand how frustrating that must be, along with the longer-than-expected wait time. We truly appreciate your honest feedback and would love the opportunity to look into your orders and make things right.
Paul
Jaron was my customer service representative and he was awesome! Very thorough and polite. Thanks Paul H.