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LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

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Health & Medical
Vision & Hearing
LensDirect.com

LensDirect.comReviews of lensdirect.com

4.711,626 reviews
Vision & Hearing
401 Franklin Ave, Garden City, New York

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LensDirect.com4.7

Reviews11,626 About Contact

Overall score

4.7 out of 5

Excellent

Average of 11,626 reviews

Distribution

5★87%
4★4%
3★2%
2★2%
1★6%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

(800) 536-7111
lensdirect.com
[email protected]
401 Franklin AveGarden City, NY 11530

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About LensDirect.com

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.

LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Website: lensdirect.com
Category: Vision & Hearing
Location: Garden City, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 59% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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LensDirect.com reviews

11,626 approved reviews, newest moderated first

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Oscaton A.
Jan 8, 2025
Kayla was very helpful.
Kayla was very helpful
Report
Rebecca S.
Jan 8, 2025
Jade was fabulous
Jade was fabulous, knowledgeable and made me feel I was important. Thanks
Report
Kader
Jan 8, 2025
Kayla is a superstar
Kayla is a superstar, patient and professional. Thank you!
Report
Kaeley D.
Jan 8, 2025
Everyone was extremely helpful with…
Everyone was extremely helpful with this whole process. From getting in contact with my physician to get my glasswear prescription to contacting me with questions/solving problems for me. Bibi has been responsive, informative, and awesome!
Report
Lyle A.
Jan 8, 2025
Kayla made my experience painless and…
Kayla made my experience painless and efficient. Kayla was very patient with me dealing with A complex issue related to frames that were no longer being made. She is a consummate professional and I Sincerely appreciated her today!
Report
Julia K.
Jan 8, 2025
Kayla made it quick and easy to help me!
Kayla made it quick and easy to help me access my account and change my subscription plan. I did not expect such quick service.
Report
LarryNeilson
Jan 8, 2025
problem solved
BIBI (customer service) Took the time to explain to me how to log into my account And sent me the information I needed to do so Answered all my questions to my satisfaction And added to the great experience I've had so far Being a first time customer of LensDirect. Com. I will definitely be a repeat customer
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Chase
Jan 8, 2025
Kayla was very helpful and answered my…
Kayla was very helpful and answered my questions thoroughly
Report

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