LensDirect.comReviews of lensdirect.com

Kayla was patient and provided truly excellent customer service. I do not know what she is getting paid, but whatever it is, it is not enough.

Kissel, nothing more needs be said

Quality Product, I saved over $200.00 with LD

Resolved the issue I was having with my order Kissel was very helpful

Received proper contacts quickly. No complaints!

Called directly for further assistance to an order placed on hold and Kissel helped me and guided on how to proceed with my order efficiently.

I've used LensDirect in the past and was happy with their service. I got new clear lenses about a year ago and there was a lot of back and forth but they were helpful and accommodating. Once the clear lenses were finished, I asked to have some tinted lenses made for my prescription sunglasses. I specifically asked them to make them the same way as my clear lenses. I ordered the highest index material and the most expensive coating, just like my clear lenses. When the tinted lenses were received by me, I could tell there was something wrong. I asked lens direct to send them back so they could take a look at them and see what the problem was. They asked me to take them to my local doctor and have them checked. I did. The local doctor said that the prescription was spot on. However, he said that he could tell just by looking at them that only the front side of the lenses were coated. The back side of the lenses, the side towards my face was not coated. I told LensDirect and they asked me to take photos of them and send them the photos. After they saw the photos, they used my doctors words and said that they could tell just by looking at the photos that the backside was coated. My experience is that I cannot see with these sunglasses in the sun because the reflections are so great between my face and the lenses. My clear lenses only reflect certain wavelengths of light in the sun. The sunglasses reflect all wavelengths. Sunglasses are not supposed to make it harder to see in the sun. My conclusion is that, as Mater would say, LensDirect's customer service has turned. Maybe my experience was just a bade employee but management should be aware of and control all their employees.

I contacted main office 3 times to cancel an order prior to being sent with no prevail. Order was still sent and money taken out of my account. Very disappointed and will no longer utilize devices.