John L.
Bebe was Awesome!!!
Be be was very professional and pleasant. She addressed my problem and took care of it. She was very nice.

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent

Vision & Hearing · Champlain, New York
Excellent

Vision & Hearing · Port Washington, New York
Excellent
11,626 approved reviews, newest moderated first
John L.
Be be was very professional and pleasant. She addressed my problem and took care of it. She was very nice.
Allie
Bibi was very responsive and helpful in helping me correct my contact lens order!
Charles H.
BIBI was very nice and helpful. Overall a good experience.
Dwayne J.
Jade was extremely helpful and clear about my opinions. Thank you Jade.
Barbara F.
Lens direct is a great company for lenses. You have to wait but its worth the wait then spending hundreds at other places. Nyah at customer service is great and helped me to make the process smoother. I always get my lenses from them saves me alot of money.
Marc
I ordered my contact lenses and then needed to travel ahead of the scheduled delivery date. I sent an email requesting shipment to be accelerated and Kissel replied promptly and ensured my order was shipped that same day. I highly recommend LensDirect for your vision needs. Products are competitively priced and they have superior customer service.
Heidi F.
I haven’t used them yet but need new progressive lenses. I’m pretty disappointed that all of the reviews here are for customer service and not actual lenses. I mean, good customer service is great, but what really matters is the quality of the lenses. Can anyone help me with this??
Donaro G.
They put lenses in my frames.They did a great job.Took longer than expected,however after the initial error.They communicated all the way through the process.Customer service was is rated an A.The last customer service agent that helped me Bibi Khan,she was very professional.