LensDirect.comReviews of lensdirect.com

KAYLA was absolutely wonderful. She was thoughtful and ensured to ask all the right questions to get the clear picture of what I needed.

The frame I ordered was out of stock, so I had to select another one . Due to my not being very “ app literate “ I called customer support. After a very brief time on hold , I was connected to a live human My customer care representative Kayla was very polite and helpful . She merged my two different accounts that I had accidentally set up and had my new frame order done in less than 5 minutes .

Kayla was extremely efficient & knowledgeable! She did a great job assisting me.

I ordered a pair of lens for frames I owned. Shipped them in and received a confirmation/timeline. Later, I received an email from a rep named Ellen suggesting I upgrade to thinner lens and she provided the different in price. I replied asking if the original discount I used would take off anything from the upgrade. I did not receive a response from her, just a receipt for additional charges. I replied immediately asking why she charged me without even answering my question as I DID NOT authorize the charges yet. She replied that she explained the breadown in fee but she definitely DID NOT. I can read and I even double checked her original reponse to see if I missed it. Maybe she thought she did or replied in her head, but there was never a response to my question. I went ahead and approved the charge, however it makes me question if I really needed the upgrade as she was so hasty to charge me extra. So are they as hasty to suggest upgrades people don't really need? I don't trust this company and will not reorder lenses from them.

I needed to take back the contacts I ordered due a probable change in my prescription. Nyah helped me with the return process. She was very knowledgeable, helpful and kind with a pleasant personality I might add. She also gave me the necessary information on order to get my refund but did so nicely.

I'm a previous client and I have been very satisfied with their work. High quality lenses, great prices, very easy to use service (web or phone). Excellent support. I just got a follow up message from Nyah with very helpful info.

I sent in a brand new pair of frames for prescription lenses. They arrived 27 days later. The glasses were stretched out, making them too wide for my head and the lenses are not sitting in the glasses correctly. I would not recommend lens direct.

I placed two orders: one with express two-day shipping for $19.99 and another with free shipping. Surprisingly, the free shipping order arrived at my home earlier than the express one. I reached out to customer service to address the issue and politely requested a refund for the express shipping fee, as the description was unclear. However, they refused to issue a refund. I feel deceived by this experience.