LensDirect.comReviews of lensdirect.com

So far, so good! KAYLA was a huge help. :)

Jade was very helpful, A+ customer service, thank you!

Kissel was knowledgeable and responsive while answering my question on the first try.

I sent my frames for replacement lens in November still haven't received my glasses back. Live chat with customer service for half an hour with an employee that was no help at all. No answer to when I will get them. Unfortunately I had to get a full refund waiting for my frames in the mail. Finally got them back and the screw was missing and temple was off. Horrible customer service. Don't waste your time with this company.

I purchased lenses in 9 different frames and I did not use one of them until several months later discovering a flaw in one of the lens out of all the frames I had them do and they will not warranty it and repair what they originally did not make properly.

I had ordered 6 months worth of contacts... 10 minutes later my optometrist called and said they had already ordered a years worth of contacts! My contacts would be in next week! I called Lens Direct who said "No Problem"! They cancelled my order immediately & told me to have a wonderful day! I'm 71 and I live on social security! There is no way I could pay for 2 orders! Thank you, Lens Direct!

Kissel provided me with excellent customer service service. This isn't the first time i used lens direct. Excellent company

Kayla was very helpful in canceling one of my duplicate orders!