LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com reviews

11,626 approved reviews, newest moderated first

Jennifer T.
Mar 21, 2025
Customer service
Jade, Abigail, and Jamal were all great at helping to answer my questions and with my order details.
Response from LensDirect.comMar 31, 2025
Hello Jennifer! Thank you so much for your kind feedback! We’re thrilled to hear that Jade, Abigail, and Jamal were able to assist you with your questions and order details. We’re proud of our team for providing such helpful and supportive service. If you need any further assistance, don’t hesitate to reach out to us at lensdirect.com. We’re always here to help!
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Savanna R.
Mar 21, 2025
Sharissa was very helpful!
Sharissa was very helpful!
Response from LensDirect.comMar 31, 2025
Hello Savanna! Thank you for your feedback! We're so glad to hear that Sharissa was able to assist you and provide helpful service. We truly appreciate your kind words. If you need any further assistance, don’t hesitate to reach out to us at lensdirect.com. We're always here to help!
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Milly
Mar 20, 2025
Agent was very polite and helpful to…
Agent was very polite and helpful to me. Great service
Response from LensDirect.comMar 31, 2025
Hi Milly! Thank you for your kind feedback! We're so glad to hear that our customer service was polite and helpful, and that you had a great experience with our service. We truly appreciate your support. If you need any further assistance, feel free to reach out to us anytime at lensdirect.com. We're always here to help!
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Preston R.
Mar 20, 2025
Prompt online customer service!
The ID.me button wasn’t working, so JAMAL helped me get my disabled veteran discount squared away without any fuss. Took me from considering a purchase to definitely purchasing from LensDirect. Thanks Jamal!
Response from LensDirect.comMar 31, 2025
Hello Preston! Thank you for your wonderful feedback! We’re so glad to hear that Jamal was able to assist you in getting your disabled veteran discount sorted out smoothly. We truly appreciate your support and are thrilled that we were able to help you complete your purchase. If you need any further assistance, don’t hesitate to reach out to us at lensdirect.com. We're always here to help!
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Jennifer D.
Mar 20, 2025
Spectacular service from Jade
Spectacular service from Jade! She confirmed my PD measurement was received and let me know when my shipping box would arrive. Love Lensdirect, they are the best!
Response from LensDirect.comMar 31, 2025
Hello Jennifer! Thank you so much for your amazing feedback! We’re thrilled to hear that Jade provided you with spectacular service and kept you informed every step of the way. We truly appreciate your kind words and are so glad to have earned your trust. If you need any further assistance, don’t hesitate to reach out to us at lensdirect.com. We're always here to help!
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Patti M.
Mar 20, 2025
Great customer service
Jamal was very helpful in getting closer to receiving my new lenses. I'm so excited.
Response from LensDirect.comMar 31, 2025
Hello Patti! Thank you for your wonderful feedback! We're so glad to hear that Jamal was able to help you get closer to receiving your new lenses. We can feel your excitement and are thrilled to be a part of your experience. If you need any further assistance, don’t hesitate to reach out to us at lensdirect.com. We're here to help!
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Alicia J.
Mar 20, 2025
Try them you will be pleasantly surprised!
I have to admit I was skeptical at first, but LensDirect came through. I sent them my frames with my prescription and they did the rest. My glasses were returned to me with my new lenses (in less than a 7 days) and they work perfectly! I am grateful and impressed...I will use their services going forward. Pricing was a bit more than I cared to pay, but no complaints based on their quality of service.
Response from LensDirect.comMar 31, 2025
HI Alicia! Thank you so much for sharing your experience! We're thrilled to hear that we were able to exceed your expectations and deliver your glasses with new lenses so quickly. It's great to know that you're happy with both the quality of service and the results! We truly appreciate your feedback, and we understand that pricing can be a factor, but we're glad the value of our service made it worthwhile for you. We look forward to serving you again in the future! If you need anything else, feel free to reach out to us at [lensdirect.com](http://lensdirect.com). We're always here to help!
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diana L.
Mar 20, 2025
Kissell is doing a great job
Kissell is doing a great job. Very helpful and friendly
Response from LensDirect.comMar 31, 2025
Hi Diana! Thank you for your great feedback! We're so glad to hear that Kissell was able to assist you in such a helpful and friendly manner. We truly appreciate your kind words. If you need any further assistance, don’t hesitate to reach out to us at [lensdirect.com](http://lensdirect.com). We're always here to help!
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