LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com reviews

11,626 approved reviews, newest moderated first

Jane M.
Mar 26, 2025
Mario is a great rep at LensDirect.com
Mario was my representative when I called in to manage my subscription. Mario handled the situation very professionally and got the job done.
Response from LensDirect.comMar 31, 2025
Hi Jane! Thank you for sharing your feedback! We're so glad to hear that Mario was able to assist you professionally and efficiently with managing your subscription. We strive to provide excellent service, and it's great to know that Mario made your experience a positive one. If you need any further assistance, don’t hesitate to reach out to us at lensdirect.com. We're always here to help!
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Rebecca
Mar 26, 2025
Jade was polite and advised me on how…
Jade was polite and advised me on how to resolve the hold on my order quickly and efficiently.
Response from LensDirect.comMar 31, 2025
Hello Rebecca! Thank you for your kind feedback! We're so glad to hear that Jade was able to assist you in resolving the hold on your order quickly and efficiently. We strive to provide helpful and prompt service, and it’s great to know Jade made a positive impact. If you need further assistance, feel free to reach out to us at lensdirect.com. We’re always here to help!
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David W.
Mar 25, 2025
Ordering Replacement Lenses is a Snap
I had a light fixture come loose, fall and hit my glasses causing deep scratches on both lenses, but the frames were undamaged. I discovered LensDirect. Ordering lens replacements has been very easy with Lens Direct. Their Customer Support agent; Nyah has been a pleasure to deal with and very helpful. My only complaint is LensDirect does not have an Android app for using your phone to help you measure the pupillary distance. Hopfully one is coming as there are more Android phone users in the US than iPhones (70% to 29%).
Response from LensDirect.comMar 31, 2025
Hello David! Thank you for sharing your experience! We're so sorry to hear about the accident with your glasses, but we're glad that LensDirect was able to help you with an easy lens replacement process. Rest assured, we’re always looking for ways to improve, and your suggestion will be passed along to our team. If you need any further help, feel free to reach out to us at lensdirect.com. We're here to assist you!
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Kim
Mar 25, 2025
Excellent customer service and…
Excellent customer service and excellent products! I highly recommend. Both Nyah and Mario in customer service were a great help when I encountered a snag that was my own fault. I will definitely order from Lens Direct again!
Response from LensDirect.comMar 31, 2025
Hello Kim! Thank you so much for your wonderful feedback! We're thrilled to hear that Nyah and Mario were able to assist you and resolve the issue quickly. It's great to know you had a positive experience with both our customer service and products. We truly appreciate your recommendation and look forward to serving you again in the future! If you need any further assistance, don’t hesitate to reach out to us at lensdirect.com. We're always here to help!
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Juli C.
Mar 25, 2025
Bibi was phenomenal
Bibi was phenomenal! Friendly, helpful and saved me money!
Response from LensDirect.comMar 31, 2025
Hello Juli! Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with both Nyah and Mario. They’re fantastic at what they do, and we’re so glad they could help you resolve the issue. We truly appreciate your recommendation, and we look forward to serving you again in the future! If you need any assistance, don’t hesitate to reach out to us at lensdirect.com. We’re always here to help!
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Orlando B.
Mar 25, 2025
Fast response
The response was very fast. Kissel was friendly and updated what I needed to complete my order without any problems!
Response from LensDirect.comMar 31, 2025
Hi Orlando! Thank you for your wonderful feedback! We're so glad to hear that Kissel was able to assist you quickly and in a friendly manner to complete your order without any issues. We always aim to provide fast and helpful service, and it’s great to know we met your expectations. If you need further assistance, feel free to reach out to us anytime at lensdirect.com. We’re here to help!
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jennifer
Mar 24, 2025
Sharissa was very helpful!
Sharissa was very helpful!
Response from LensDirect.comMar 31, 2025
Thank you for your kind feedback! We're so glad to hear that Sharissa was able to assist you and provide the help you needed. We truly appreciate your support. If you ever need further assistance, don't hesitate to reach out to us at lensdirect.com. We're always here to help!
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Michelle M.
Mar 24, 2025
Mario was great!
Mario was great. The whole experience was really simple and easy.
Response from LensDirect.comMar 31, 2025
Hello Michelle! Thank you for your great feedback! We're so glad to hear that Mario made your experience simple and easy. We strive to provide hassle-free service, and it's wonderful to know we met your expectations. If you need any further assistance, feel free to reach out to us anytime at lensdirect.com. We're here to help!
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