LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com reviews

11,626 approved reviews, newest moderated first

Norma
Mar 17, 2025
Great experience
Great experience. The AI was responsive and detailed and recognized when it was necessary to bring a live agent to the call.
Response from LensDirect.comMar 31, 2025
Hello Norma! Thank you for your feedback! We're so glad to hear that you had a great experience and that our AI was able to assist you effectively while knowing when to bring in a live agent for further support. We strive to provide a seamless experience for our customers, and it's great to know we met your expectations. If you need any further assistance, don't hesitate to reach out to us at lensdirect.com. We're always here to help!
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Tracie L.
Mar 15, 2025
Perfect Rx
I purchased a hand painted frame from Ronit Fürst out of Israel. I received my frame w/new progressive lenses from LensDirect today, 03/14/25, and they're AMAZING!! My frames are in perfect condition and my rx is GREAT!! Mario was very helpful!
Response from LensDirect.comMar 31, 2025
HelloTracie! Thank you so much for your wonderful feedback! We're thrilled to hear that your hand-painted Ronit Fürst frame looks amazing with your new progressive lenses from LensDirect. It's great to know that your prescription is spot on and that Mario was able to assist you along the way. If you need any further assistance, don't hesitate to reach out to us at lensdirect.com. We're always here to help!
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Dave K.
Mar 15, 2025
Elmer was extremely helpful & took care…
Elmer was extremely helpful & took care of our new subscription quickly & it was so easy.
Response from LensDirect.comMar 31, 2025
Hello Dave! Thank you for your wonderful feedback! We’re thrilled to hear that Elmer was able to assist you with your new subscription quickly and make the process easy for you. We truly appreciate your kind words. If you need any further assistance, don’t hesitate to reach out to us anytime at lensdirect.com. We're here to help!
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Steve
Mar 14, 2025
Abigail clarified everything for me
Abigail clarified everything for me
Response from LensDirect.comMar 31, 2025
HI Steve! Thank you for your feedback! We're so glad to hear that Abigail was able to clarify everything for you and ensure a smooth experience. If you need any further assistance, feel free to reach out to us anytime at lensdirect.com. We're always here to help!
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Mercedes P.
Mar 14, 2025
Abigail was so helpful.,very patient…
Abigail was so helpful.,very patient Answering all my Concerns,and was able to assist me in completing my order correctly I would have not been able to complete my order without her help.
Response from LensDirect.comMar 31, 2025
Hello Mercedes! Thank you for your kind feedback! We're so glad to hear that Abigail was able to assist you with patience and thoroughness in completing your order. We strive to ensure every customer has a smooth experience, and it's wonderful to know Abigail made a difference for you. If you need any further assistance, don’t hesitate to reach out to us at lensdirect.com. We're always here to help!
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Rocky C.
Mar 14, 2025
I like em!
Hi, wanted to share with you that you did an amazing job turning my old prescription glasses into new sunglasses. I had my vision corrected and no longer needed prescription glasses. The frames were expensive, still nice and stylish plus they fit well. After searching the net I came across your advertisement and I am glad I rolled the dice and sent both pair of glasses to you. So sending you some pics for reference and feel free to use them and my testimonial for promotion of your products and more importantly customer service.
Response from LensDirect.comMar 31, 2025
Hello Rocky! Thank you so much for your kind words and for sharing your experience with us! We're thrilled to hear that we were able to transform your old prescription glasses into stylish new sunglasses. It’s great to know that you’re happy with the results and that you trusted us with your frames. If you need anything else in the future, don’t hesitate to reach out to us at lensdirect.com. We're always here to help!
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Skylar F.
Mar 14, 2025
Kissel was amazing
Kissel was amazing ! She gave me info on the online test! Thank you so much! Five million STARS 🤩
Response from LensDirect.comMar 31, 2025
Hello Skylar! Thank you for your amazing feedback! We're so glad to hear that Kissel was able to assist you with the online test information and provide excellent service. We truly appreciate your kind words and the five million stars! If you need any further assistance, don't hesitate to reach out to us at lensdirect.com. We're always here to help!
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Fiona K.
Mar 14, 2025
Jade went Above and Beyond!
Jade was fast and knowledgeable and stayed with me on the phone until my prescription and order went through even walking me through a link she emailed me to measure my PD for my glasses. She was very professional! Rare customer service agent in today’s world.
Response from LensDirect.comMar 31, 2025
Hello Fiona! Thank you so much for your wonderful feedback! We’re thrilled to hear that Jade provided such fast, knowledgeable, and professional service. It’s great to know she was able to assist you every step of the way, including helping with the PD measurement. We truly appreciate your kind words, and we’re proud to have her on our team! If you need any further assistance, feel free to reach out to us anytime at lensdirect.com. We're always here to help!
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