LensDirect.comReviews of lensdirect.com

Response from LensDirect.comMar 31, 2025

Hello Vick! Thank you for your wonderful feedback! We're so glad to hear that you're consistently happy with the lens replacements and the condition of your frames. It's always our goal to provide top-quality service, and we’re thrilled that we’ve met your expectations. We look forward to continuing to serve you whenever your prescription changes at lensdirect.com!

Response from LensDirect.comMar 31, 2025

Hi Kevin! Thank you for your kind feedback! We're so glad to hear that BiBi was able to assist you in a clear, professional, and polite manner. We strive to provide excellent customer service, and we're happy to know your question was answered to your satisfaction. If you ever need further assistance, don't hesitate to reach out to us at lensdirect.com. We’re here to help!

Response from LensDirect.comMar 31, 2025

Hello Tom! Thank you for your wonderful feedback! We're so glad to hear that Abigail was helpful in completing your order with LensDirect. We truly appreciate your kind words and are happy you had a positive experience. If you need any further assistance, feel free to reach out to us at lensdirect.com. We’re always here to help!

Response from LensDirect.comMar 31, 2025

Hello Paul! Thank you for your great feedback! We're thrilled to hear that Abigail was able to assist you in completing your order with LensDirect. We truly appreciate your kind words and are glad you had a positive experience. If you ever need further assistance, feel free to reach out to us anytime at lensdirect.com. We're here to help!

Response from LensDirect.comMar 27, 2025

Melissa, Please accept our sincerest apologies for the tone of our previous response, it certainly was not a good look. Reading your review made it clear we completely missed the mark, and we are truly sorry for the frustration and disappointment you experienced with Lens Direct. We know an apology doesn't erase what happened, but we want you to know we've taken your feedback to heart. We understand your frustration with the processing timeline. We know that our explanation was confusing and inadequate. We want to be transparent: even though prescription verification might happen within 8 hours, factors like the time of day the order is placed, unresponsive doctors' offices and weekend closures can impact the actual shipping date. We understand how this lack of clarity caused you significant frustration. We are actively working to update our website to provide clearer, more accurate information about our shipping and processing times. We value your feedback, even though it's difficult to receive. We are reaching out to you directly because we genuinely want you to know we care about you and your business. Thank you for allowing us to address this.

Response from LensDirect.comMar 31, 2025

Hello Michael! Thank you so much for your kind words! We’re thrilled to hear that Nyah provided you with such professional, friendly, and personable service. We agree that great customer service is invaluable, and we're happy that Nyah was able to make your experience a positive one. If you ever need assistance, feel free to reach out to us at lensdirect.com. We’re always here to help

Response from LensDirect.comMar 31, 2025

Hello Amalie! Thank you for your great feedback! We're so glad to hear that Abigail was able to assist you in updating the address for your glasses. It's our goal to make sure your experience is as smooth and convenient as possible. If you need any further assistance, don't hesitate to reach out to us at lensdirect.com. We're here to help!

Response from LensDirect.comMar 31, 2025

Hello Stacie! Thank you for your wonderful feedback! We're so glad to hear that Nyah was able to assist you quickly and help make your experience great. We truly appreciate your kind words. If you ever need further assistance, feel free to reach out to us anytime at lensdirect.com. We're always here to help!