LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com reviews

11,626 approved reviews, newest moderated first

Barbara J.
Apr 14, 2025
Had an issue with only receiving half…
Had an issue with only receiving half of my order and Kwasi was able to get that cleared up for me and had the rest shipped out as soon as possible. Thank you so much Kwasi!
Response from LensDirect.comApr 15, 2025
Hello Barbara! Thank you for sharing your experience! We’re so glad Kwasi was able to jump in and get everything sorted out quickly for you. At LensDirect.com, we’re all about making things right and keeping your experience smooth from start to finish. We’ll be sure to pass along your kind words to Kwasi — and thank you again for choosing LensDirect.com!
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Jennifer D.
Apr 14, 2025
Nyah
Nyah was polite and handled all of my concerns quickly.
Response from LensDirect.comApr 15, 2025
Hello Jennifer! Thank you for the kind words! We're so happy to hear that Nyah was able to address all of your concerns quickly and with such politeness. At LensDirect.com, delivering helpful and friendly service is what we strive for every day. We truly appreciate your support and thank you for choosing LensDirect.com!
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Helen H.
Apr 13, 2025
Jade handled my request efficiently and…
Jade handled my request efficiently and cordially. My questions were answered in one call.
Response from LensDirect.comApr 15, 2025
Hello Helen! Thank you for the great feedback! We're so glad to hear that Jade was able to assist you efficiently and with such courtesy. At LensDirect.com, we always aim to provide quick, clear, and friendly support — and it’s great to know your questions were answered in just one call. We truly appreciate you being part of the LensDirect.com family!
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Madeleine
Apr 12, 2025
Nyah was very polite and efficient in…
Nyah was very polite and efficient in resolving my issue.
Response from LensDirect.comApr 15, 2025
Hello Madeleine! Thank you for your kind review! We're so happy to hear that Nyah was able to assist you with such politeness and efficiency. At LensDirect.com, we’re proud to have a team that truly cares about our customers. We’re always here to help whenever you need us — thanks again for choosing LensDirect.com!
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Paul B.
Apr 11, 2025
Thank you, Mario at LensDirect
Mario was very courteous and efficient in helping me to prepare a return label for my glasses that require a correction.
Response from LensDirect.comApr 15, 2025
Hello Paul! Thank you for the kind words! We're so glad Mario was able to assist you quickly and courteously with your return label. At LensDirect.com, we’re committed to making every step of the process smooth and stress-free — especially when it comes to making things right. We appreciate you choosing LensDirect.com and look forward to getting your glasses corrected and back to you soon!
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Veronica
Apr 11, 2025
Best customer service!!
LensDirect has the best customer service! They make it so easy to access real people directly, and they’ve always been able to help resolve my issues. Bibi was so friendly and helpful today:-)
Response from LensDirect.comApr 15, 2025
Hello Veronica! Thank you so much for the wonderful review! We’re thrilled to hear that you had a great experience with our customer service team — especially with Bibi! 😊 At LensDirect.com, we pride ourselves on making it easy to connect with real people who truly care. We're always here to help and so happy we could resolve your issue quickly. Thanks for being part of the LensDirect.com family!
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customer
Apr 11, 2025
So far great experience
So far great experience. Looking forward for my new glasses….🤓
Response from LensDirect.comApr 15, 2025
Hello ! Thanks so much for the great feedback! We're excited you're having a positive experience so far and can't wait for you to receive your new glasses 🤓 You're in great hands with LensDirect.com — we’re here to make sure you absolutely love your new look. Let us know if you need anything along the way!
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Christopher C.
Apr 10, 2025
Shipment address not updated
Customer Service representative that worked on my order did not ensure that my order was updated to a new shipment address as requested, as I'm out of town due to the delayed shipment. The order is on its way to the original address and I hope the package is still intact and not stolen when I'm back.
Response from LensDirect.comApr 17, 2025
Hello Christopher! Thank you for bringing this to our attention, and I’m truly sorry for the frustration and inconvenience this situation has caused. We completely understand how important it is for your order to be shipped to the correct address—especially when you're away—and we regret that we fell short in updating the shipment as requested. Please know that this isn’t the experience we aim to provide, and we're currently reviewing what went wrong so we can ensure it doesn't happen again in the future. In the meantime, if there’s anything we can do to help—whether it’s monitoring the delivery status, offering solutions if the package is missing, or providing further support—please don’t hesitate to let us know.
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