LensDirect.comReviews of lensdirect.com

Aden was a very congenial, respectful, and helpful person. As soon as he took my call, he was willing to find the answers and provide top service.

Gwelisha, was extremely helpful in assisting me with my first purchase with LensDirect. Very happy 😃 Thank you

LensDirect and all their customer service team members do an excellent job. Kissel is very patience and willing to help you. Great job everyone.

Nyah was very helpful and clearly explained the process and next steps.

I went through all the hoops to get replacement lenses for my prescription sunglasses but LensDirect could not accommodate the request. On the positive side, my Customer Service Rep, Jade, was a 5. She responded to me quickly. She saw to it that my refund was issued quickly and expedited the return of my frames quickly as well.

After my prescription contact lenses were stolen from the mail room in my building (yes, stolen! it happened a few times already!), the LensDirect Customer Happiness team—Sade Penner, Bibi Khan, Kwasi Wells, and Jade Auguste—guided me through a two-month USPS insurance claim (they kindly handled it) and reorder process with unwavering patience and professionalism. Their support was consistent, kind, and deeply appreciated. The replacement just arrived, and I couldn’t be more grateful. Thank you for turning a frustrating situation into a reminder of excellent customer care. This is customer care that truly cares!!

Ordered a gift card 13 days ago with no update till this day. Sent them email and text with no response. What a waste of time and energy. Never doing any business nor recommending to friends or family.

Very professional, Thank you again