LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com reviews

11,626 approved reviews, newest moderated first

Valued C.
Jun 23, 2025
Quick check to see if my glasses had been received.
Quick check to see if my glasses had been received. Mario took care of it ina couple months minutes. Looking forward to getting my first back. Hopefully the first of several. Thx!
Response from LensDirect.comJun 27, 2025
Hello There! Thank you for your great feedback! We're so glad Mario was able to assist you quickly and give you peace of mind about your glasses. We're excited for you to receive your first pair — and we hope it's just the beginning of many great experiences with LensDirect.com! If you need anything else, we're always here to help.
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Shawn H.
Jun 23, 2025
Agent understood my issue and resolved…
Agent understood my issue and resolved it quickly.
Response from LensDirect.comJun 27, 2025
Hello Shawn! Thank you for your feedback! We're glad to hear that our agent understood your issue and was able to resolve it quickly. At LensDirect.com, providing fast and effective support is a top priority. We appreciate your kind words and look forward to assisting you again in the future!
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María Elisa Bernal V.
Jun 23, 2025
Gwelisha was nice and very helpful
Gwelisha was nice and very helpful
Response from LensDirect.comJun 27, 2025
Hello MAria! Thank you for your kind words! We're so happy to hear that Gwelisha was nice and helpful during your experience. At LensDirect.com, we’re proud to have team members like Gwelisha who truly care about our customers. We appreciate your feedback and hope to assist you again soon
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William F.
Jun 23, 2025
So Simple!!!
The process of finding the right pair of frames and lenses was simple. Kissel helped me upload my Pupil Distance (PD) via the LensDirect app. Great overall experience with my purchase…all done from the comforts of my home.
Response from LensDirect.comJun 27, 2025
Hello William! We're so glad to hear that the process of finding your perfect frames and lenses was simple and convenient. It’s great to know Kissel was able to assist you with uploading your Pupil Distance (PD) through the LensDirect app — we’ll be sure to pass along your kind words! At LensDirect.com, we strive to make eyewear shopping as easy and comfortable as possible, right from home. We truly appreciate your support and look forward to helping you again in the future!
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Rev. Sonja R.
Jun 23, 2025
Nyah was very attentive
Nyah was very attentive. She was professional and courteous. She updated me on my two orders.
Response from LensDirect.comJun 27, 2025
Hello Rev.Sonja! We're thrilled to hear that Nyah provided attentive, professional, and courteous service while updating you on your two orders. At LensDirect.com, we’re committed to providing excellent customer care, and it’s wonderful to know Nyah delivered that experience. We truly appreciate your feedback and your support!
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Jeff
Jun 23, 2025
NYAH was extremely helpful in assisting…
NYAH was extremely helpful in assisting me with adding information to my order.
Response from LensDirect.comJun 27, 2025
Hello Jeff! We're so happy to hear that Nyah was able to assist you and make your experience with us a smooth one. Providing excellent customer service is something we take pride in at LensDirect.com, and we'll be sure to pass along your kind words to Nyah. If there's anything else you need, we're always here to help!
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Tom R.
Jun 23, 2025
I had a question about my right eye I…
I had a question about my right eye I could not get it to accept it, but I figured it out and you guys are wonderful and I will be ordering this weekend
Response from LensDirect.comJun 27, 2025
Hello Tom! We're thrilled to hear that you were able to resolve the issue with your right eye and that you had a great experience with us. Our team at LensDirect is always here to help, so don't hesitate to reach out if you ever need assistance in the future. We truly appreciate your support and look forward to your order this weekend!
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Marium
Jun 23, 2025
Kwasi was very respectful
Kwasi was very respectful, courteous, and helpful.
Response from LensDirect.comJun 27, 2025
Hello Marium! Thank you for the kind words! We're so glad to hear that Kwasi was respectful, courteous, and helpful — exactly the kind of service we strive for at LensDirect.com. We’ll be sure to pass along your feedback to him. We truly appreciate your support and look forward to helping you again!
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